Apps Support Group Manager (SVP) (Hybrid)
Company: Citi
Location: Jersey City
Posted on: April 28, 2024
Job Description:
Citi Overview: Citi, the world leading global bank, has
approximately 200 million customer accounts and a presence in more
than 160 countries and jurisdictions worldwide. Citi provides
consumers, corporations, governments and institutions with a broad
range of financial products and services, including consumer
banking and credit, corporate and investment banking, securities
brokerage, transaction services, and wealth management. Citi
enables clients to achieve their strategic financial objectives by
providing them with cutting-edge ideas, best-in-class products and
solutions, and unparalleled access to capital and liquidity. A
critical enabler of Citi's mission to enable growth and economic
progress is technology. Our teams are creating innovations used
across the globe - we're changing the way people bank and how the
world does business. About the Team: SMBF Production Management:
Our Production Management team provides critical business and
technical support to the Security Market Banking and Functions
(SMBF); working collaboratively to ensure that our platforms and
services operate for our clients, whenever they need them. We act
as highly skilled and valued partners to our businesses. Working as
part of our Production Management team, you will help deliver a
world class client service and experience, by applying engineering,
innovation, learning and risk management across our systems and
user environments. We interact with a diverse range of people each
day, collaborating to solve problems as well as to anticipate and
remove them before they occur. Citi's distinct global network of
people, data and relationships creates a mindset that allows us to
identify opportunities, manage risks and connect dots for our
clients in ways that others cannot. Our people really do make all
the difference in our success. We're a forward-thinking team. We're
looking for ambitious, capable professionals who thrive on
collaboration and want to improve how things are done. In return,
we offer rewarding work in a supportive environment, clear
opportunities for progression and exciting company benefits. Role
and Position Overview: Working as an Apps Support Group Manager,
you will play an integral role in running and maintaining the
production environment for the global Reconciliation platforms so
that our Operations and Risk & Control users can confidently
service their clients. The role will oversee the support
responsibilities as part of the reconciliation transformation
program over the next three years. Accountable for management of
complex/critical/large professional disciplinary areas. Leads and
directs a team of professionals. Requires a comprehensive
understanding of multiple areas within a function and how they
interact in order to achieve the objectives of the function.
Applies in-depth understanding of the business impact of technical
contributions. Strong commercial awareness is a necessity.
Generally accountable for delivery of a full range of services to
one or more businesses/ geographic regions. Excellent communication
skills required in order to negotiate internally, often at a senior
level. Some external communication may be necessary. Accountable
for the end results of an area. Exercises control over resources,
policy formulation and planning. Primarily affects a sub-function.
Involved in short- to medium-term planning of actions and resources
for own area. Full management responsibility of a team or multiple
teams, including management of people, budget and planning, to
include performance evaluation, compensation, hiring, disciplinary
actions and terminations and budget approval. Responsibilities:
- Demonstrates an in-depth understanding of how apps support
integrates within the overall technology function to achieve
objectives; requires a good understanding of the industry.
- Vendor relationship management including oversight for all
offshore managed service.
- Improve the service level the team provides to our end users,
which includes maximizing operational efficiencies, strengthening
incident management, problem management and knowledge sharing
practices.
- Guide development teams on application stability and
supportability improvements.
- Formulate and implement a framework for managing capacity,
throughput and latency.
- Define and implemented application on-boarding guidelines and
standards.
- Work with various team members on coaching them on how to
maximize their potential, work better in a highly integrated team
environment and focus on bringing out their strengths.
- Drives continued cost reductions and efficiencies across the
portfolios supported by means of Root Cause Analysis reviews,
Knowledge management, Performance tuning, and user training
- Evaluates subordinates' performance and makes decisions on pay
increases, hiring, terminations and other personnel actions.
- Participates in business review meetings, relating technology
tools strategies to business requirements.
- Assures adherence to all support process and tool standards and
work with Management to create new and/or enhance processes to
ensure consistency and quality in best practices" across the
overall support program
- Influences and negotiates with senior leaders (across
functions); may communicate with external parties
- Management responsibility for a team or multiple teams,
including management of people, budget and planning, performance
evaluation, compensation, hiring, disciplinary actions and
terminations and budget approval.
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency, as well as
effectively supervise the activity of others and create
accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years relevant experience
- Post-Graduation in relevant field preferred
- Senior to advanced level experience in an Apps Support role
with commensurate experience in people management.
- Experience of senior stakeholder management
- Project management with demonstrable results in improving IT
services
- Capacity Planning/Forecasting exposure a plus
- Effectively share information with other support team members
and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal
communication skills
- Ability to communicate appropriately to relevant stakeholder
Education:
- Bachelor's/University degree, Master's degree preferred
------------------------------------------------------ Job Family
Group: Technology
------------------------------------------------------ Job Family:
Applications Support
------------------------------------------------------ Time Type:
Full time ------------------------------------------------------
Primary Location: Jersey City New Jersey United States
------------------------------------------------------ Primary
Location Full Time Salary Range: $176,720.00 - $265,080.00 In
addition to salary, Citi's offerings may also include, for eligible
employees, discretionary and formulaic incentive and retention
awards. Citi offers competitive employee benefits, including:
medical, dental & vision coverage; 401(k); life, accident, and
disability insurance; and wellness programs. Citi also offers paid
time off packages, including planned time off (vacation), unplanned
time off (sick leave), and paid holidays. For additional
information regarding Citi employee benefits, please visit
citibenefits.com. Available offerings may vary by jurisdiction, job
level, and date of hire.
------------------------------------------------------ Anticipated
Posting Close Date: Apr 18, 2024
------------------------------------------------------ Citi is an
equal opportunity and affirmative action employer. Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Citigroup
Inc. and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review
Accessibility at Citi .
Keywords: Citi, Jersey City , Apps Support Group Manager (SVP) (Hybrid), Executive , Jersey City, New Jersey
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