Business Analyst
Company: Sky IT Group
Location: New York
Posted on: April 28, 2024
Job Description:
Our client portfolio includes leading luxury fashion houses,
better sportswear manufacturers and consumer product suppliers who
are leveraging advanced analytics to instantly measure product
sell-through performance across the department store, owned retail
and e-Com channels. Our solutions include services and products
that enable client-side planning, merchandising and selling teams
with real-time visibility into product activity by managing the
collection, integration and communication of retail data and
analytics in easy-to-use web tools. This position (Retail Analyst -
RETAIL BUSINESS INTELLIGENCE) is responsible for supporting a
portfolio of existing clients with contacts at the Associate and
Manager levels, and internal groups across production, development
and sales. This position reports to the Director of Account
Management, and is based in New York City (Chelsea/Garment
District). DUTIES AND RESPONSIBILITIES:
Within a list of Apparel/Fashion accounts, the Retail Analyst
will:
- Attend and actively participate in routine luxury fashion
account client meetings, both on- and off-site.
- Maintain customer satisfaction throughout the account
management process: this includes applying exceptional written and
verbal skills, keen ability to "problem-solve" and decipher user
inquiries, and collaborate efficiently between internal teams and
client contacts.
- Liaison between internal technical production teams and client
business users, and follow up with customers to address reporting
issues and inquiries.
- Validate, on occasion and when needed, retail data using
excel.
- Utilize listening and probing skills to identify and assess the
client's needs. Exercise sound judgment to analyze and identify
solid opportunities in line with corporate strategy.
- Deliver a high quality overview and demonstration of reporting
services, and be able to respond to standard questions regarding
the company and services via company selling standards.
- Provide feedback to the various internal teams to help drive
new solutions, create more effective marketing tools, and improve
current solutions. Requirements
- Excellent written and verbal communication skills, including
solution-based issues management.
- Demonstrated ability to work well under tight deadlines and
pressure without compromising standards.
- Proven competency of intermediate-to-advanced Excel skills
required.
- Display a high level of energy and sense of urgency to drive
both exceptional client satisfaction and internal
efficiencies.
- Charismatic, bright and analytical with a "can-do"
mentality.
- The ability to challenge tradition with clear and coherent
arguments while achieving respect from business and technical
colleagues.
- Ability to execute client solutions as defined by Account
Management team. EDUCATION AND/OR EXPERIENCE PREFERRED FOR
POSITION:
- Four-year Degree, preferably in Business.
- 1-2 years experience in apparel/fashion merchandising, buying,
planning or related activities.
- Proven success in managing internal and external relationships,
communications.
- Proven ability to comprehend basic retail math and utilize
intermediate-to-advanced excel skills across daily activities.
- Knowledge of retail/wholesale enterprise and business
intelligence reporting programs (e.g. SAP, BlueCherry, RLM, Island
Pacific, Retail Pro, QlikView, Microstrategy, Cognos,).
- Fashion or consumer products industry knowledge preferred.
Keywords: Sky IT Group, Jersey City , Business Analyst, Professions , New York, New Jersey
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