Customer Service Coordinator, Special Orders
Company: The Judge Group
Location: New York
Posted on: May 4, 2024
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Job Description:
Customer Service Representative - Special OrdersAs a Customer
Service Representative - Special Orders, you will be the initial
point of contact for customers with inquiries or issues related to
our products and services. Your primary responsibilities
include:Handling Special Orders:Assist retail partners and
customers via phone and email regarding special orders.Communicate
with domestic and international third-party retailers to address
customer questions.Authentication and Liaison:Collaborate with the
certificate department to authenticate purchases made through
special orders.Serve as a liaison between third-party retail
customers and our manufacturing office, ensuring smooth
communication and resolution.Logistics and Quality
Assurance:Receive and inspect incoming packages related to special
orders, resolving any issues with shipping carriers (such as FedEx
and UPS).Ensure timely repair completion and fulfillment for
special orders, including proper packing, shipping, and
returns.Customer Relationship Management:Listen to customer
concerns and proactively work to enhance customer loyalty.Act as
the main point of contact for customer inquiries related to
repairs, sizing, authenticity, sales, trunk shows, and the overall
experience.Requirements: To excel in this role, you should meet the
following criteria:Fluency in English: Effective communication is
essential.Experience: Ideally, you should have 1-5 years of
experience in customer service or call center roles.Technical
Skills: Proficiency in Excel and Word.Interpersonal Skills:
Excellent communication skills and the ability to build trust with
customer accounts.Adaptability: Thrive in a fast-paced, high-volume
environment, demonstrating proactivity, motivation, dedication, and
initiative.Time Management: Proven ability to meet strict
deadlines.
Keywords: The Judge Group, Jersey City , Customer Service Coordinator, Special Orders, Hospitality & Tourism , New York, New Jersey
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