Night Auditor
Company: Canopy by Hilton Jersey City Arts District
Location: Jersey City
Posted on: February 21, 2021
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Job Description:
Canopy by Hilton's culture is defined by who we are and how we
interact with each other, our guests, our partners, and our
neighbors. Our culture, "Positively Yours," is much more than a
slogan. It's our underlying attitude, the story of who we are and
how we approach everything.At the core of Canopy by Hilton's
culture is the Positive Stay Promise. An ideal Enthusiast sets the
tone for creating the "Positively Yours" culture at our hotel and
is committed to delivering the lifestyle experiences our guests
want.The beautiful new Canopy Jersey City Arts District is looking
for an exceptional candidate as its new Welcome Enthusiast.POSITION
TITLE: Overnight Welcome Enthusiast/Front Desk Agent - Night
AuditREPORTS TO: Lead Welcome Enthusiast/Director of Front
OfficePOSITION SUMMARY: This specific position is for an Overnight
shift that will be running night audit.Greet and register guests,
provide prompt and courteous service, and close out guest accounts
upon completion of stay to meet Canopy brand standards of quality.
Offer outstanding customer service and the "Simple Pleasures"
needed to give all guests the "Positive Stay" promise. The position
serves as the face of the hotel during the overnight hours- the
guest's first, and usually most frequent contact, and as such is
instrumental in revenue maximization, customer satisfaction,
promoting repeat guests, and influencing the property's and the
company's reputation in the neighborhood. Often viewed as "Command
Central" the Welcome Desk must be thoroughly trained and able to
efficiently perform all emergency-related functions and
duties.Night Auditor Duties:* Perform all end-of-day front desk and
night audit functions.* Prepare, balance, post all necessary
reports daily.* Remain calm and alert, especially during emergency
situations and/or heavy hotel activity.* Make decisions and take
action based on previous experience and good judgement. * Post and
balance charges and settlements in a timely and efficient manner.*
Responds and acts on guest concerns, service or security
concerns.DUTIES AND RESPONSIBILITIES: * Greet customers immediately
with a friendly and sincere welcome. Use a positive and clear
speaking voice, listen to and understand requests, respond quickly
in a friendly manner with appropriate action and provide accurate
information such as outlet hours and local attractions. Follow up
to ensure guest satisfaction.* Responsible for guest registration
and check out. Complete the registration process by inputting and
retrieving information from a computer system, and confirming
pertinent information including number of guests and room rate.
Promote Canopy brand marketing programs. Make appropriate selection
of rooms based on guest needs. Code electronic keys. Non-verbally
confirm the room number and rate. Provide welcome folders
containing room keys, certificates, coupons and refreshment center
keys as appropriate. Close guest accounts at time of check-out and
ascertain satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.*
Verify credit cards for authorization using electronic acceptance
methods. Handle cash, make change and balance an assigned house
bank. Accept and record vouchers, traveler's checks, and other
forms of payment. Post charges to guest rooms and house accounts
using the computer.* Champion the use of POSITIVELY YOURS and
CREATING A POSITIVE STAY.* Maintain correct procedures for hotel
accounting, credit control and handling of financial transactions.*
Analyze and generate reports and communicate information to
enthusiasts and appropriate departments.* Monitor and maintain
procedures for safety and security of guests, enthusiasts and hotel
property.* Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.* Comply with
attendance rules and be available to work on a regular basis.*
Provide a professional image at all times through appearance and
dress.* Have Knowledge of hotel property, amenities, area
attractions and transportation.* Ensure compliance with all Brand
Standards of Operations including all Guest Satisfaction programs.*
Perform any other job-related duties as assigned.PREREQUISITIES: *
As Welcome Enthusiast, must be friendly, energizing, positive and
caring in all core aspects of the Canopy culture as defined.*
Previous hotel front office experience preferred* Highly organized,
result oriented with the ability to be flexible with hours, days
off, assignments and additional duties* Must work well under
pressure in a fast paced environment and handle conflicting
priorities* Excellent written and verbal communication skills*
Strong computer skills, especially knowledge of OnQ Property
Management System, Microsoft Word and Excel* Physical Aspects of
Position (includes but are not limited to): - Walking and standing
throughout shift - Occasional lifting and carrying up to 30
lbs.Powered by JazzHRFhW4sGyqBd
Keywords: Canopy by Hilton Jersey City Arts District, Jersey City , Night Auditor, Accounting, Auditing , Jersey City, New Jersey
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