Senior Specialist, Quality Management

Company: BNY Mellon
Location: Jersey City
Posted on: January 27, 2023

Job Description:

Jersey City, NJ, United States --- Lake Mary, FL, United States + 3 more ID: 33274Job Description Senior Specialist, Quality Management Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what -#LifeAtBNYMellon -is all about. We're seeking a future team member for the role of Senior Specialist, Quality Management to join our -Pershing team. - In this role, you'll make an impact in the following ways:

• Independently analyzes and monitors client quality results and experiences across the firm and provides accountability and transparency with valuable insights to help influence and drive change with our client service, operational, relationship support and senior management.
• Consults with internal and external clients on how to improve the experiences of firm systems/ products/ platforms. Leads and implements programs and projects to target areas where client experience can be improved based on Voice of Client (VOC) research and analyzes.
• Reviews reports and addresses most complicated areas of client experiences in order to determine strategy for improvement of the client experience. Acts as an expert in statistical analysis of market and Voice of Client research in order to synthesize insights to inform decisions around policies and practices that improve client experiences.
• Proactively identifies internal and external clients and teams that would benefit from quality consulting. Leads projects and programs relating to improving or changing the client experience. Reviews vendor performance and reviews regarding data quality and adherence to requests. Selects vendors and manages vendor contracts from signing to expiration. -Will also serve as SME on committees and new corporate initiatives. Has responsibility over improving client experiences. Provides strategic guidance on developing and implementing programs required to improve quality of client experience. To be successful in this role, we're seeking the following:
  • Bachelors degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.7-10 years of total work experience preferred.
  • Experience in client services within the securities or financial services industry preferred.
  • No direct reports, but you will provide -guidance to less experienced colleagues as needed. Most often serves as project or program lead, allocating work and monitoring the work quality of others. - At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
    • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
    • 100 Best Workplaces for Innovators, Fast Company
    • Human Rights Campaign Foundation, 100% score Corporate Equality Index
    • CDP's Climate Change 'A List' BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
      BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown Other Similar Jobs Lead Analyst, Quality Management Jersey City, NJ, United States and 4 more Quality & Business Process Imp Process Designer (Senior Specialist), Transformation Office Jersey City, NJ, United States and 1 more Quality & Business Process Imp Senior Specialist, Business Process Reengineering Jersey City, NJ, United States and 1 more Quality & Business Process Imp Senior Specialist, Change Management Pune, Maharashtra, India and 1 more Quality & Business Process Imp Process Designer (Specialist), Transformation Office Jersey City, NJ, United States and 1 more Quality & Business Process Imp Slide 1 of 5 Recommended Videos for youIn today's complex financial world, we approach each challenge by exploring it from multiple perspectives.Learn more about Our Story: https://bny.mn/2Viw4To

Keywords: BNY Mellon, Jersey City , Senior Specialist, Quality Management, Accounting, Auditing , Jersey City, New Jersey