Associate IT Admin

Company: AvePoint
Location: Jersey City
Posted on: June 24, 2022

Job Description:

OverviewAre you looking for a role where you can engage with internal and external clients on their technical issues? This role is an opportunity to research, implement and maintain all areas regarding Information Technology. You will play a hands-on role wearing many hats, from fixing network issues to planning and installing business-critical systems.What will you be doing?As an Associate IT Admin, your job is to investigate and diagnose network problems, collect IT usage data, make recommendations for improving our company's IT systems, and carry out routine configuration and installation of IT solutions.You'll help employees with basic computer needs, such as setting up new users, resolving common software issues, ensuring security and authentication issues to any systems that may arise. You'll also have a helping hand in setting up hardware for exciting company-wide events and play a huge role working on internal and external client projects.Your Responsibilities Will Include

• Monitoring and maintaining network infrastructure and server performance, reliability and redundancy
• Maintaining network and application security on all desktops, servers and network appliances
• Providing top-tier support for local and global offices
• Scripting to automate recurring tasks to increase operation efficiency where possible
• Assisting in the planning, design, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, software applications, and new office spaces
• Developing, maintaining, and monitoring procedures for all server backups and methods to ensure continuity
• Monitoring plans, and coordinating the distribution of client/server software and service packs
• Assisting with inventory of all hardware and software resources
• Working with various phone systems on a global scale
• Managing Virtual Machines or cloud resources efficiently to ensure proper resource usage
• Creating and maintaining excellent technical documentation
• Providing emergency on-call support and urgent duties during off-hoursOK, I'm interested... is this the job for me? As an Associate IT Admin, you'll need to be proficient in the various aspects of Information Technology and passionate about learning and staying current on technology trends. You're an adaptive problem solver who can help where needed and swing into action to help resolve any technical issues that may arise.Other qualities you'll need to be a fit for this role include:
  • 1-2 years of experience in IT support/Helpdesk/Level 1 or 2 IT Administration
  • Bachelor's degree in Computer Science, Computer Engineering, or IT-related degree
  • Confidence and excellent communications skills
  • Good knowledge of IT operating systems, especially Windows and Linux
  • Hands on experience installing IT hardware and software
  • Strong organizational skills and time management skills
  • Proven troubleshooting skills and the ability to stay calm and methodical under pressure
  • Experience drafting and documenting technical procedures and protocols for end users
  • Off-hour support up to 10% of total work hours and occasional regional/global travel as neededAbout AvePointCheck out our careers blog for content on our people, culture, and workplace!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.AvePoint promotes and maintains a drug-free workplace.

Keywords: AvePoint, Jersey City , Associate IT Admin, Administration, Clerical , Jersey City, New Jersey