Studio Lead - Main Line Haverford
Company: JETSET Pilates
Location: Haverford
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Studio Leads at JETSET Pilates
are dynamic team members that help clients and assist instructors.
Studio Leads are responsible for providing exceptional service to
clients while assisting staff, whether it be in-person, via email,
or over the phone. Most importantly, Studio Leads will build
rapport with all clients and staff to create and maintain a
welcoming environment. Studio Leads will be required to answer
phones, field questions, respond to emails, and process sales in
keeping with JETSET Pilates Standards of Service. They are expected
to perform retail transactions accurately, maintain a clean and
organized front desk and lobby area, assist Instructors in opening
& closing duties, and stay up-to-date on all policies and pricing
options in order to provide accurate information to existing
clients and potential new clients. Studio Leads assume other duties
as assigned and are expected to work morning, evening, and weekend
shifts as necessary. Duties and Responsibilities Assist in
delivering the ultimate boutique fitness experience to every
client, every time. Provide the highest level of customer service
to all clients and visitors upon arrival. Greet and check-in
clients professionally upon arrival and thank them as they leave.
Recruit and retain clients, answer questions, solve problems, and
refer comments and concerns appropriately. Sell memberships and
class packages in-person, online, and over the phone. Facilitate
new sales, in conjunction with the General Manager/Owner-Operator
by utilizing the Client Relationship Manager (CRM) system (AXLE).
Maintain a clean and tidy studio. Process retail sales and restock
inventory as needed. We may use artificial intelligence (AI) tools
to support parts of the hiring process, such as reviewing
applications, analyzing resumes, or assessing responses. These
tools assist our recruitment team but do not replace human
judgment. Final hiring decisions are ultimately made by humans. If
you would like more information about how your data is processed,
please contact us.
Keywords: JETSET Pilates, Jersey City , Studio Lead - Main Line Haverford, Administration, Clerical , Haverford, New Jersey
