Service Response Coordinator

Company: Nouveau Elevator
Location: New York City
Posted on: February 24, 2026

Job Description:

Job Description Job Description Full job description We are looking for a service coordinator/dispatcher with computer, customer service and administrative experience . This person must also be punctual and reliable on a daily basis. In addition, we ask that you submit a list of references from past supervisors. You will not be considered for this position if you do not submit your references. JOB RESPONSIBILITIES Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use phone or computer to send field employees to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about their jobs and requirements Enter data in the computer system and maintain logs and records of calls, activities, and other information We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Requirements Proven experience as dispatcher or relevant position 2-3 Years Dispatching Experience in Service Industry is a MUST (Elevator, Electric, Plumbing, etc) Full-time availability Strong knowledge of Manhattan and Tri-State Area Ability to take direction from management and work as a member of the team General knowledge of Google Applications (Sheets, Docs, Drive) A broad range of clerical skills ex. filing, faxing, preparing correspondence, etc. Ability to work under pressure and multitask Fast typing with experience in data entry Knowledge of procedures and guideline for emergency situations Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgment and critical thinking High school diploma Administrative Duties: Scheduling Answering and routing phone calls Financial Duties: Payroll Benefit Conditions: Waiting period may apply Only full-time employees eligible This Company Describes Its Culture as: Outcome-oriented results-focused with strong performance culture Team-oriented cooperative and collaborative Ergonomic Workspace: Yes This Job Is: A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Work Remotely: No Job Type: Full-time Pay: $60,000.00 - $85,000.00 per year Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Schedule: Evening shift Holidays Monday to Friday Day Shift Night shift On call Overtime Weekends as needed

Keywords: Nouveau Elevator, Jersey City , Service Response Coordinator, Administration, Clerical , New York City, New Jersey