Lead Analyst, Client Education/Training (Technical Writer)

Company: BNY Mellon
Location: Jersey City
Posted on: January 22, 2023

Job Description:

Lead Analyst, Client Education/Training (Technical Writer)ID: 33835Job Description Pershing provides a flexible and progressive work environment. Roles can be hybrid in nature (office + WFH) or fully based from home (remote) depending on needs of the employee and the business. Authentic, innovative, and results-driven? Raise your hand if that sounds like you! We're looking for an amazing individual to join our growing team. The longevity of our firm is a testament to its strength and stability. Your ability to contribute fresh and diverse perspectives in a team-based environment will usher us into future and take us to the next level. BNY Mellon's Pershing offers a fast-paced environment and dynamic culture where "client first" is paramount. We serve introducing broker dealers and advisory firms who are professionally managed and growth oriented, supporting high net worth and ultra-high net worth investors who lead complex financial lives. Our commitment to career growth and mobility is at the core of our people-oriented culture, as evidenced by our tenured staff. We welcome the opportunity to speak with you! We are searching for a Technical Writer who can create high-quality documentation that is easy to understand for non-technical users. -You will need to develop product manuals, user guides, website FAQs, and other technical content with accuracy and clarity. You will be working with a small team and will be responsible for writing, editing, and reviewing technical content. - The following is expectations of the position:

• Create, review, and revise technical documentation, such as guides, system operations documents, user manuals, fact sheets, etc.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Research on the subject matter before writing on specialized topics
• Work with subject matter experts to understand the content requirements
• Edit and update the existing technical content
• Develop and maintain detailed database of appropriate reference materials, including research, usability tests, and design specifications
• Have a degree in English, Communications, or any related field
• Knowledge of Banking or Financial product and services is a plus
• Have more than 3 years of experience in Technical Writing
• Be able to quickly learn and understand complex technical concepts and translate them into engaging content that is easy to understand for non-technical audiences
• Able to proofread and edit content with minimal supervision Collaborates with business owners across operations, service, product and technology to understand business initiatives, challenges and priorities that can be incorporated into the learning experience. No direct reports; may provide guidance to less experienced staff. May have people management responsibilities in some geographies. Scope is limited to the quality and accuracy of own work, contributes to the achievement of team objectives. Bachelor's degree or the equivalent combination of education and experience in Learning & Development or related field is required. 5-7 years of total work experience preferred. Experience in in training delivery or content design preferred. Understanding of the Bank's products preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
  BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown Other Similar Jobs Lead Analyst, Client Education/Training Client Services Lead Analyst, Client Service Orlando, FL, United States and 1 more Client Services Lead Analyst, Client Service Lake Mary, FL, United States and 1 more Client Services Lead Analyst, Client Service Lake Mary, FL, United States and 1 more Client Services Lead Analyst, Client Service Client Services Slide 1 of 5 Recommended Videos for youIn today's complex financial world, we approach each challenge by exploring it from multiple perspectives.Learn more about Our Story: https://bny.mn/2Viw4To

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