Technical Customer Advisor
Location: Philadelphia
Posted on: June 23, 2025
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Job Description:
Company Description A subsidiary of Veolia group, Veolia North
America (VNA) is the top-ranked environmental company in the United
States for three consecutive years, and the country's largest
private water operator and technology provider as well as hazardous
waste and pollution treatment leader. It offers a full spectrum of
water, waste, and energy management services, including water and
wastewater treatment, commercial and hazardous waste collection and
disposal, energy consulting and resource recovery. VNA helps
commercial, industrial, healthcare, higher education, and
municipality customers throughout North America. Headquartered in
Boston, Mass., Veolia North America has more than 10,000 employees
working at more than 350 locations across the continent.
www.veolianorthamerica.com Job Description Position Purpose: The
position's purpose is to "quarterback" the customer fulfillment
process from the customer order all the way through to billing
(even where other roles are playing important parts in the
process). In doing so, this position fulfills customer needs, and
delivers service, in the least complex and most cost efficient way
for ESS. Primary Duties /Responsibilities: Be the primary point of
contact for customers within assigned branch territories and
provide an excellent customer experience by 'quarterbacking' all
aspects of the customer service cycle. Own the communication (both
internal and external) for all aspects of customer service. Create
new Waste Information Profiles (WIPs) and select appropriate
approvals codes. When needed, consult with Technical & Regulatory
Specialist(s) for support in creation of new, complex WIPs and for
decisions on appropriate approval codes (as well as creation of new
approvals for Veolia or 3rd party facilities). Take customer
requests for service and pick ups. Manage the creation of jobs and
tickets. Work with the customer to obtain all required information
to create accurate and detailed Jobs/Tickets. (this will help
reduce ticket errors after the job). Provide support for quoting
new service code categories for customers. Work with the Contract
Control Manager to update customer pricebooks. After the detailed
Job/Ticket has been created, coordinate the pickup requests with
the scheduler. Once a date has been confirmed, communicate the
scheduled date to the customer. Review and manage all ticket errors
after Holding Tank conversion. Any ticket errors caused due to
pricebook setup (e.g., price does not exist, etc.), work with the
Contract Control Manager to correct and update. Work with Billing
Coordinator on invoicing for customer jobs. Manage all other
incoming customer requests, reaching out to internal Veolia
resources as needed. Qualifications Education / Experience /
Background: High School Diploma. Demonstrable experience in
customer service/ fulfillment Experience of waste management and
disposal Preferred degree or equivalent experience in science,
mathematics, or business Knowledge / Skills / Abilities: Strong
customer relationship/ management skills Focus on meeting customers
needs, offering the least complex and most efficient (profitable)
solution for ESS Technical knowledge of waste management and
disposal preferred High attention to detail Highly organized and
structured - able to follow a standard process Able to work
collaboratively across different functions and to secure help from
colleagues Strong verbal and written skills. Required Certification
/ Licenses / Training: Veolia training as required. Additional
Information Benefits: Veolia's comprehensive benefits package
includes paid time off policies, as well as health, dental, vision,
life insurance, savings accounts, tuition reimbursement, paid
volunteering and more. In addition, employees are also entitled to
participate in an employer sponsored 401(k) plan, to save for
retirement. Pay and benefits for employees represented by a union
are outlined in their collective bargaining agreement. We are an
Equal Opportunity Employer! All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. Disclaimer: The
salary, other compensation, and benefits information is accurate as
of the date of this posting. The Company reserves the right to
modify this information at any time, subject to applicable law.
Keywords: , Jersey City , Technical Customer Advisor, Customer Service & Call Center , Philadelphia, New Jersey
