Customer Service Representative

Company: Joulé
Location: Bridgewater
Posted on: June 24, 2025

Job Description:

Job Title: Customer Service Representative Location: Bridgewater, NJ (hybrid) Hours / Schedule: Monday - Friday, 8:30 AM - 5 PM Type: Contract to Hire Responsibilities Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success. Responsible for the complete order entry process: Entry of customer purchase orders and reviews for accuracy of pricing / delivery dates / item / customer location Review of EDI’s to ensure accuracy Review and address all order discrepancy prior to release Release and transmit orders to warehouse for processing Issuance of return material authorizations Collaborate with 3PL to ensure on time delivery of customers’ orders Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders Resolve all issues related to purchase orders; track and expedite orders as required Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.) Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative Manage and maintain all departmental files and records, including customer account set up information for all direct accounts Knowledge of key customer accounts’ operations and their required portals Maintain and load customer pricing in accordance with departmental procedures Direct customer complaints and reported adverse events in accordance with departmental procedures Support the outside sales teams by fulfilling requested actions Function as a liaison between internal departments and external customers, centralizing all contact and information flow Back-up other positions within the department and assist in special projects as assigned Requirements BA / BS degree Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred May accept additional related work experience in lieu of BA / BS degree Proficient in MS Office Suite Familiar with a variety of sales and marketing concepts, practices and procedures Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan M3 Ref: 558-Scientific

Keywords: Joulé, Jersey City , Customer Service Representative, Customer Service & Call Center , Bridgewater, New Jersey