Desktop Support Engineer

Company: Soni Resources Group
Location: Jersey City
Posted on: May 2, 2021

Job Description:

We are seeking a contract-to-hire Tech Support Engineer to join our team. This is an excellent opportunity for the right individual to join an established organization that is experiencing significant growth.--Responsibilities and duties include, but are not limited to:--

• Provide tier 1 and 2 support of through multiple forms of inbound requests including in-person, emails, phone, instant messaging, and ticketing system
• Fulfill service requests in a timely manner to user satisfaction
• Imaging and configuration management with SCCM or similar technology
• Assist with onboarding new users by provisioning their systems, hardware and participating in training intended to help them use of our technology
• Provide users with training of new technology to further increase technology adoption at the Firm
• Assist with IT hardware moves, technology projects and deployments
• Troubleshooting and testing with external parties of our Video Conferencing systems--
  Required skills:
  
  • In depth knowledge of Microsoft operating platforms - Windows 10, O365
  • Active Directory, Group Policy administration
  • Exposure to Mobile Device Management tools such as Airwatch, InTune or MobileIron
  • PC hardware
  • Image and configuration management with SCCM or similar tool
  • Video and audio conferencing platforms

Keywords: Soni Resources Group, Jersey City , Desktop Support Engineer, Engineering , Jersey City, New Jersey