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Desktop Support Engineer

Company: Soni Resources Group
Location: Jersey City
Posted on: May 2, 2021

Job Description:

We are seeking a contract-to-hire Tech Support Engineer to join our team. This is an excellent opportunity for the right individual to join an established organization that is experiencing significant growth.--Responsibilities and duties include, but are not limited to:--

  • Provide tier 1 and 2 support of through multiple forms of inbound requests including in-person, emails, phone, instant messaging, and ticketing system
  • Fulfill service requests in a timely manner to user satisfaction
  • Imaging and configuration management with SCCM or similar technology
  • Assist with onboarding new users by provisioning their systems, hardware and participating in training intended to help them use of our technology
  • Provide users with training of new technology to further increase technology adoption at the Firm
  • Assist with IT hardware moves, technology projects and deployments
  • Troubleshooting and testing with external parties of our Video Conferencing systems--
    Required skills:
    • In depth knowledge of Microsoft operating platforms - Windows 10, O365
    • Active Directory, Group Policy administration
    • Exposure to Mobile Device Management tools such as Airwatch, InTune or MobileIron
    • PC hardware
    • Image and configuration management with SCCM or similar tool
    • Video and audio conferencing platforms

Keywords: Soni Resources Group, Jersey City , Desktop Support Engineer, Engineering , Jersey City, New Jersey

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