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Messaging Engineer

Company: Forrest Solutions
Location: Jersey City
Posted on: January 14, 2019

Job Description:

Position Objectives The contractor is expected to support all aspects of the Messaging platform which includes Exchange, Blackberry, Ironport, and Skype, among others. The primary daily responsibilities are handling escalations for service requests and incidents, addressing any infrastructure issues, and managing assigned projects. In addition, the contractor will be required to undertake infrastructure maintenance duties, including patch management and upgrades. The contractor will be part of an on-call rotation and therefore will be expected to be available outside of business hours for infrastructure related issues and escalations. Position Responsibilities

  • Serve as an escalation point for the L2 team
  • Monitor Service-Now queues and addresses any escalations
  • Manage outages affecting the Messaging platform
  • Perform scheduled changes in accordance with documented change control processes
  • Represent Messaging in project meetings
  • Provide on-call support
  • Coordinate with global counterparts to align infrastructure requirements and projects Position Requirements
    • University or college education in a computer-related technology
    • In-depth knowledge of Microsoft Exchange and email flow/topology
    • Hands-on experience with Windows Server and Exchange
    • Previous experience troubleshooting and resolving outages
    • Excellent organizational and communications skills.
    • Proven track record of resolving difficult issues
    • Ability to work well as part of a team - provided by Dice Messaging Engineer AND Skype

      Keywords: Forrest Solutions, Jersey City , Messaging Engineer, Engineering , Jersey City, New Jersey

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