Client Success Manager, Insurance Fraud
Location: Jersey City
Posted on: January 7, 2021
ISO, a Verisk business, has been a leading source of information
about property/casualty insurance risk since 1971. For a broad
spectrum of commercial and personal lines of insurance, ISO
provides statistical, actuarial, underwriting, and claims
information and analytics; compliance and fraud identification
tools; policy language; information about specific locations; and
technical services. ISO serves insurers, reinsurers, agents and
brokers, insurance regulators, risk managers, and other
participants in the property/casualty insurance marketplace. To
learn more about ISO please visit us at: www.verisk.com/iso. We are
proud to be a part of the Verisk family of companies!
At the heart of what we do is help clients manage risk. Verisk
(Nasdaq: VRSK) provides data and insights to our customers in
insurance, energy and the financial services markets so they can
make faster and more informed decisions.
Our global team uses AI, machine learning, automation, and other
emerging technologies to collect and analyze billions of records.
We provide advanced decision-support to prevent credit, lending,
and cyber risks. In addition, we monitor and advise companies on
complex global matters such as climate change, catastrophes, and
But why we do our work is what sets us apart. It stems from a
commitment to making the world better, safer and stronger.
It's the reason Verisk is part of the UN Global Compact
sustainability initiative. It's why we made a commitment to
balancing 100 percent of our carbon emissions. It's the aim of our
"returnship" program for experienced professionals rejoining the
workforce after time away. And, it's what drives our annual
Innovation Day, where we identify our next first-to-market
innovations to solve our customers' problems.
At its core, Verisk uses data to minimize risk and maximize value.
But far bigger, is why we do what we do.
At Verisk you can build an exciting career with meaningful work;
create positive and lasting impact on business; and find the
support, coaching, and training you need to advance your career. We
have received the Great Place to Work-- Certification for the
fourth consecutive year. We've been recognized by Forbes as a
World's Best Employer and a Best Employer for Women, testaments to
our culture of engagement and the value we place on an inclusive
and diverse workforce. Verisk's Statement on Racial Equity and
Diversity supports our commitment to these values and affecting
positive and lasting change in the communities where we live and
The Client Success Manager will act as a consultant between Verisk
and our clients and provide professional client support. You will
drive collaborative and consultative support through all phases of
the client engagement cycle. Key activities include helping to
drive pipeline and client engagement strategy; collaborating with
teams of subject matter experts and stakeholders; and developing
and refining processes to gather client information on current
state operations and results. You will consult on best practices
which address client needs by integrating and operationalizing
Verisk anti-fraud solutions and deliver high level executive
presentations. You will serve as a conduit between clients and
internal partners such as Product and Sales Leadership, Data
Science and IT Development.
About the Day to Day Responsibilities of the Role
Responsibilities & Essential Duties:
Consultative Support - acting as a business subject matter expert -
through all phases of the sales cycle, gathering client information
on current state operations and results.
Provide recommendations for future state best practices
operationalizing Verisk solutions.
This role will refine process for analysis and investigative
techniques, utilze current product sourced data to support client
solution trials, proofs of concept and value analysis.
The candidate will collaborate and drive engagement strategy,
messaging and approach to provide impactful product demonstrations
for potential clients in client sales meetings, at trade shows, and
for executive presentations related to solution value.
Develop a meticulous understanding of Verisk-ISO solutions and
This role will train enhanced techniques to further client
production and return on investment utilizing our Anti-Fraud
Solution Group's current products.
The successful candidate will continuously monitor and evaluate
existing client needs while working closely with the Product
Management and Sales teams for successful client implementations
and client account stewardship.
This positions plays a key role in gathering suggested product
enhancements from clients for feedback for the Product Owners and
This role will test newly developed products, requirements,
functionality and features and provide meaningful analysis.
In collaboration with Sales, the role will be responsible for
assembling key information and delivering high-level executive
presentations to align solution opportunities with client
Provide support in the construction of conracts and score of work
Completes all responsibilities as outlined on annual Performance
Completes all special projects and other duties as assigned.
Regular travel required approximately 30%.
Must be able to perform duties with or without reasonable
About You and How You Can Excel in This Role
Leadership or comparable experience in a similar industry focused
on fraud investigation.
Proven experience identifying suspicious elements found in
insurance fraud with a strong focus on major case and organized
fraud ring investigation.
Ability to decipher client business challenges, provide expert
understanding of client needs and solution design.
Understand trends in the insurance industry and be able to
interpret client business needs and translate them into operational
Proven ability to influence and collaborate with cross-functional
Demonstrated effectiveness and strong communication skills, both
written and oral.
Superior public speaking and presentation skills in both sales
support and training environments. Ability and experience with
tailoring messages to all levels of the organization from
individual contributors to executives.
Provide extraordinary client support with a passionate commitment
to the client
Excellent computer skills, especially with MS Windows and Office.
Excel and PowerPoint skills required.
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal
opportunity employers. We consider all qualified applicants for
employment without regard to race, religion, color, national
origin, citizenship, sex, gender identity and/or expression, sexual
orientation, veteran's status, age or disability.
Unsolicited resumes sent to Verisk, including unsolicited resumes
sent to a Verisk business mailing address, fax machine or email
address, or directly to Verisk employees, will be considered Verisk
property. Verisk will NOT pay a fee for any placement resulting
from the receipt of an unsolicited resume.
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Keywords: ISO, Jersey City , Client Success Manager, Insurance Fraud, Executive , Jersey City, New Jersey
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