The Global Loan Operations Risk and Control Head, Director
Company: Citi
Location: Jersey City
Posted on: February 20, 2021
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Job Description:
The Global Loan Operations Risk and Control Head is a senior
leadership role reporting to the Global Head of Technology Risk and
ISG Operations Control. Candidate will be responsible for driving a
robust Risk and Control framework and Governance within ISG Loan
Operations organization globally. The Information Services Group
(ISG) is responsible for providing authoritative sources of
reference data to our clients across the Institutional Client
Services (ICG) organization, through implementing state of the art
technologies which promote the collection, storage, analysis, and
distribution of product, pricing, account and corporate action
data. The ISG organization works in partnership with data clients
across all ICG business lines, deploying solutions to increase
their competitiveness, through restructuring business processes,
simplifying information access, and providing business intelligence
around critical data. Loan Operations is responsible for handling
the cash flows between the lenders and borrower, distributing
information received from the borrower for the lenders, and
monitoring that the borrower adheres to the terms and conditions of
the Credit Agreement. Loan Operations is responsible for making
payment to the agent/borrower ensuring receipt of interest, and
compliance with all other operational responsibilities as dictated
in the CA. Responsibilities:Operational Control-- Independent first
line risk role responsible for implementing a robust risk and
control governance framework supporting Loan Operations globally.
The role will support remediation efforts in response to regulatory
matters and Internal Audit findings. This will involve working with
Operations, providing guidance and advisory support and assisting
in identifying or implementing solutions.-- Self-Assessment of
Controls - ensure that all key controls are included in Managers
Control Assessment (MCA) process, perform independent MCA
conformance and assurance testing in line with Citi policies and
standards.-- Assist in designing and implementing additional
controls and process to strengthen overall control environment.
Recommend appropriate and pragmatic solutions to risk and control
issues-- Targeted process reviews - lead global control reviews of
high risk or key regulatory processes/functions across the ICG
Loans Ops teams to identify gaps in control design of control
effectiveness; Develop and execute targeted review plans and
schedules-- Collaborate with teams across the business and
determine impact on the overall control environment of any noted
issues-- Oversight of operations CAP management including tracking
operations activity and remediation to ensure sustainable actions
are embedded to resolve open issues.-- Audits - assist in planning
for an audit, including identifying gaps in critical processes and
ensuring CAP are raised prior to the audit and assist in collation
of deliverables-- Assist Loan Operations team in the reduction of
End User Computing and reduction of risk using EUCs
Governance-- Develop reporting and tracking of key issues, MRA
status and Control KRIs. Develop regional / global KRIs and ensure
function heads have a Control Dashboard to provide management with
a clear view on ongoing risks/issues-- Policy/ Guidelines - Policy/
Guidelines development, standardization, awareness, implementation
assistance, and enforcement of related policies globally-- Advisory
- Subject matter knowledge (for key requirements such as loan
processing controls, End User Computing, escalation process, near
miss requirements) and trusted advisor on risk and control issues
to management and staff-- Change Management - Review process
changes/implementation which may impact controls
Leadership-- This Director level role will manage a team of control
officers and will work in close partnership with each of the
Operations functional areas and relevant business functions to
assess the risk profile of operations processes and develop a
robust risk framework that pro-actively identifies and mitigates
emerging risks. -- The role is expected to bring thought leadership
to the business and be an integral part of the ICG Global
Operations Risk & Control team.-- Excellent communication skills
are required in order to articulate issues, action plans, etc.,
often at a senior level. Some external communication/negotiation
may be necessary. The individual will have full management
responsibility for multiple teams, including management of people,
budget and planning. The individual may also be involved or
responsible for diverse (cross-discipline) activities. -- Manage a
team focused on operational control, monitoring exception reports,
data quality oversight and control reporting-- Innovation - develop
methods to make the function more efficient and ensure local
processes are considered in global initiatives.-- Use communication
skills to influence a wide range of internal audiences including
product, function, or regional executive management partners--
Relationship Management - Develop strong partnerships within the
ISG Operations & Technology groups, as well as other organizations
supporting ISG activities (IA, Compliance, etc.)-- Work with the
independent ICG O&T control function, Compliance and Internal
Audit to ensure compliance with all requirements and timely
responses to queries.-- Training - development of a risk and
control training and awareness program, including providing
guidance on all aspects-- Approvals - Provide review on process
changes/implementation which may impact controls - eg. control
change and new process acquisition-- Governance and oversight may
include (not limited to) other disciplines such as those tied to
Technology operational risk, operational resilience, COB and Cyber/
Information security risk.-- Facilitates accurate and appropriate
reporting of operational risks to senior management and various
senior risk forums.
Qualifications:-- 15+ years relevant experience-- Experienced in
Operational Risk with experience in loan operations area. Knowledge
of other risk disciplines (market risk, credit risk) a plus.--
Demonstrated analytical ability; asks insightful questions, break
analytical challenges into workable components and draws meaningful
conclusions. Well versed in breaking down complex matters into core
issues and root causes that can be more readily addressed.--
Proficient in developing new ideas to mitigate risk and improve
current processes.-- Prioritizes high impact potential problems
effectively. Consistently reads different situations accurately and
takes appropriate action to gain senior colleague/ client
commitment. Articulates clearly how risk technology supports unit's
business, as well as the issues due to gaps between the current
technology and known business requirements. Ability to measure and
assess the impact of stress shocks including fat-tailed risks.
Well-versed in reviewing the dimensions of franchise risk.--
Advanced Leadership skills Operates as a leader, with an
understanding and appreciation for diverse backgrounds.
Education:-- Bachelor's/University degree, Master's degree
preferred and managerial experience.
Keywords: Citi, Jersey City , The Global Loan Operations Risk and Control Head, Director, Executive , Jersey City, New Jersey
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