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Director, Account Management

Company: Intapp
Location: Jersey City
Posted on: April 1, 2021

Job Description:

Regular Full-Time Client Success Jersey City, New Jersey Intapp is looking for a Director, Account Management for the DealCloud product. In this role you will be responsible for managing, coaching and leading a team of Account Managers whose primary focus is to cultivate and grow its largest and most strategic client relationships. This person independently manages the team to execute and prioritize client projects, help navigate key customer relationships, and act as the point of escalation for the team. The Director of Account Management is a trusted advisor to the client base and possesses strong business management skills.

Intapp with the DealCloud technology is revolutionizing private capital markets around the world with data, transparency, great product and great service. We've already made huge strides, but we're just getting started.

What You'll Do:

  • Develop account teams and individuals to ensure they meet and exceed customer needs and expectations
  • Help directly manage tier 1, high priority client relationships
  • Identify and communicate clear roles and responsibilities of team members establishing clear expectations
  • Coach, develop, and supervise staff on an consistent and ongoing basis
  • Build team culture and manage a team to perform against sales, retention and up-sell targets
  • Lead regular Account Management team meetings and one-on-ones with managers; orchestrate skill development, and best practice sessions
  • Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Intapp's footprint within existing customer portfolio
  • Drive the process of quarterly business reviews and check in points with key clients
  • Proactively monitor assigned client health through quantitative and qualitative means What You'll Need:
    • 10+ years of Account Management experience in SaaS, technology, or subscription based organizations
    • Past experience as a high-performing people manager with track record of building and leading high performing teams
    • Ability to create an operations plan and processes that will scale
    • Strong interpersonal communication skills and ability to achieve set goals and deadlines
    • Experience managing a client-facing team required
    • Good understanding of Excel, financial modeling and financial reporting
    • Must be strategic and analytical with proven experience implementing new policies and processes that scale and stand the test of time.
      About Intapp

      Since 2000, Intapp has delivered innovative solutions to our clients. We're trusted by more than 1,600 of the world's top legal, investment banking, private capital, accounting, and consulting firms. Intapp offers end-to-end, cloud-based connected firm management software built for the unique needs of partner-led firms. Intapp helps enhance collaboration, unleash collective knowledge, transform decision-making, and fuel success. Our products and services span the entire engagement lifecycle - from strategy through origination and execution - to drive optimal outcomes. We're always seeking intellectually curious, collaborative people to help us drive enhanced business performance and top-tier client success. We understand the importance of diversity of background and thought, and we're proud of the long-term value we're building. We invite you to apply to join our team of dedicated professionals. For more information, visit www.intapp.com .

      EEO at Intapp

      Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position. You have been redirected to a Intapp job page

Keywords: Intapp, Jersey City , Director, Account Management, Executive , Jersey City, New Jersey

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