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Manager, Infrastructure Services

Company: Arch Capital Group Ltd.
Location: Jersey City
Posted on: April 5, 2021

Job Description:

The Position Arch Capital Services is actively seeking an experienced Manager of Infrastructure Services. The Manager of Infrastructure Engineering, utilizing a strong technical background, oversees a tight-knit multi-functional team to deliver managed services to internal customers. The individual operates independently and with senior management on complex assignments involving the analysis and implementation of both business and regulatory technology requirements to maximize benefits to the business. The Manager of Infrastructure Services manages infrastructure services initiatives through the entire product lifecycle. This role will oversee team workload, performance, and identify resource needs to ensure high levels of performance, availability, and security. The Manager of Infrastructure Engineering will review existing and new solutions with direct reports and approve adjustments to meet business objectives. The individual will act as the team and senior leadership point of contact. Travel up to 15% maybe be required based on business need. Job Responsibilities * Collaborate with the Service Delivery Managers, Domain Owners, and customer staff/managers in the specification of and delivery of the product roadmap* Manage IT engineering team to deliver quality services* Manage staff to accomplish results through effective recruitment, selection, training, performance management, and recognition* Develop and maintain an effective engineering organization; mentor engineering staff to efficiently accomplish goals while building flexible, timely solutions* Plan and direct the work of the engineering staff, developing timely solutions to designated objectives* Prepare and maintain initiative and resource schedules; monitor progress of initiatives, confer with engineers, and review reports to see that stories are progressing according to schedule, cost estimates. and guidelines* Review and approve specifications, designs, and other technical documentation prepared by engineers* Ensure adherence to standard governance, operational guidelines, and production support SLA's* Coordinate the efforts of third-party and outsourced infrastructure service vendors* Manage and actively participate in the resolution of infrastructure related issues Required Skills/Experience * 8 to 10 years of related experience* Experience managing OnPrem and Cloud information technology initiatives and teams with broad knowledge of related technologies* Broad expertise in theoretical and practical application of highly specialized information technology best practice methods and techniques* Experience with Agile processes as an Infrastructure Manager or Scrum Master* Strong leadership and motivational skills to accomplish objectives* Excellent interpersonal, collaboration, and customer service skills* Strong written and oral communication skills* Capable of adapting to a constantly changing environment Education * Required knowledge and skills would typically be acquired through a bachelor's degree in computer science or related field* Industry specific training and/or designations are a plus The Company Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis. Arch Capital Services LLC provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. #LI-CS1

Keywords: Arch Capital Group Ltd., Jersey City , Manager, Infrastructure Services, Executive , Jersey City, New Jersey

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