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Service Delivery Manager

Location: Jersey City
Posted on: April 10, 2021

Job Description:

The service delivery manager's role focuses on keeping clients satisfied with the company's services.
Responsibilities: -- Guiding customers through the onboarding journey-- managing projects-- fixing any reliability issues-- tracking service metrics-- helping lead the professionals responsible for getting services delivered to clients-- Helping to manage service level agreements-- Forecasting IT service engineer requirements and hiring IT service engineers -- Training customers to help them adopt products faster-- Innovating and building efficiency to new customer journey-- Operational onboarding of facilities, process, systems, and support resources-- Working with customers to ensure completion of onboarding checklist-- Customer product training-- Transition customer from sales to delivery-- Escalated customer engagement-- SLA compliance
Qualifications: -- 5 years minimum in an MSP or similar industry-- Experience in customer service, leadership, and logistics may be advantageous-- Good computer skills and the ability to use business support software-- Strong customer service, project management, and quality control skills-- Good resource planning skills-- Excellent leadership and customer service skills-- Strong teamwork skills and attention to detail
What's in it for you?

  • Make a difference: At IT BY DESIGN you have an opportunity to support small and mid-sized company's technology.
  • A fun work environment with a reboot room with a pool table, ping pong, and many company activities.
  • Benefits: We provide a full benefits package after a waiting period for medical, dental, vision, life, short-term, long-term disability insurance, FSA, HSA, 401k program with company contribution, generous PTO, and Holiday pay. Investing in our teams' growth and development is our top priority.

Keywords: IT BY DESIGN, Jersey City , Service Delivery Manager, Executive , Jersey City, New Jersey

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