JerseyCityRecruiter Since 2001
the smart solution for Jersey City jobs

Manager, Banking Support

Company: BlueVine
Location: Jersey City
Posted on: April 8, 2021

Job Description:

BlueVine is a high-growth fintech company empowering small businesses with innovative banking. By combining industry-leading technology and security with our team's expertise and care, we've helped 200,000+ businesses, funding more than $9 billion since 2013.

Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. We're hiring problem solvers and collaborators to join our meaningful mission.

Headquartered in Redwood City, CA, we've recently raised $102.5M and are backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12.

BlueVine is looking to add an experienced and strategic Manager, Customer Support who will lead a team of Customer Support team members who are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. You will be responsible for ensuring we deliver exceptional experiences to both our team members and our customers. You will lead a team of dynamic Customer Support team members who happily partner with clients via phone, email and live chat. We need someone who is passionate about helping others develop, is a problem solver who loves to develop processes, and can lead initiatives that improve the employee and client experience. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build an organization that is crucial to our business and the small business owners we serve.

What You'll Do

  • Responsible for the development of support team members ensuring expectations set are clear and measurable and provides ongoing feedback to drive accountability and growth
  • Implements and executes coaching and training routines to ensure support team members develop exceptional client facing skills required to obtain, analyze, troubleshoot, and resolve issues efficiently and effectively across phone, email, and live chat
  • Create a fun and engaging environment where everyone feels valued and welcomed
  • Meet or exceed all department KPIs related to customer satisfaction/quality, efficiency, effectiveness, and people metrics
  • Develop and implement best in class customer support processes that help scale the organization while driving exceptional customer experiences
  • Create and maintain knowledge base of best practices and procedure guides
  • Represent the voice of the customer by helping to provide product and customer experience feedback and recommended enhancements to other departments in the organization
  • Proactively identify, manage, and or escalate risks that may impact the business
  • Responsible for hiring, training, onboarding, and performance management
  • Shift seamlessly between the role of player and coach as the organization grows by answering calls, emails, and resolving escalations

    What We Look For
    • 2+ years on a financial services Customer Support Team, with at least two years in a management position, preferably at a banking, credit card or payment processing organization
    • Customer focused, confident and empathetic leader
    • Strong track record of developing high performing client centric teams
    • Experience with a high volume of customer inquiries and customer accounts
    • Ability to learn and adapt to new technologies and apply those concepts to client needs
    • Ability to maintain knowledge of technology trends, developments, and industry best practices
    • Excellent written and oral communication skills and ability to articulate technical concepts clearly and succinctly
    • Ability to work in ambiguous environments with little direction
    • Scrappy - We don't have all the answers, but you'll need to find them
    • Ability to document and effectively raise operational trends
    • Bachelor's degree or equivalent a plus

      Benefits & Perks
      • Receive over $1,000 annually for a wellness benefit of your choice
      • Monthly WFH Stipend
      • Generous PTO and holidays
      • Excellent health coverage and life insurance benefits
      • Generous, paid parental leave which covers up to 15 weeks
      • 401K with an immediate 3% company match

Keywords: BlueVine, Jersey City , Manager, Banking Support, Executive , Jersey City, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Billing Manager
Description: Ref ID: 02726794Classification: Billing Supervisor/ManagerCompensation: 115000.00 to 125000.00 yearlyA large medical practice in the Union county area is looking for a Billing / Revenue Cycle Manager. (more...)
Company: Robert Half
Location: Union
Posted on: 04/11/2021

PMO Manager
Description: About the jobQuality, efficiency, and safety all play a big role in our work at Danone. Manufacturing the best products and supplying them to meet demand is a key driver for the Supply Chain team.We have (more...)
Company: Danone North America
Location: White Plains
Posted on: 04/11/2021

Description: Director of Ministry with Youth and Their Families Lake Grove Presbyterian Church Job Posting DIRECTOR OF MINISTRY WITH YOUTH AND THEIR FAMILIES Lake Grove Presbyterian Church in Lake Oswego, Oregon is (more...)
Company: The Youth Cartel
Location: Lake Grove
Posted on: 04/11/2021

Project Manager
Description: -- Some out of hours may be required to fulfil international working-- --- The nature of the role may change in different phases of the program e.g. designing globally initially and then supporting local (more...)
Company: ideaVat
Location: Hoboken
Posted on: 04/11/2021

Business Development Director, FinTech
Description: The Business Development Director, FinTech at Inmar has a hunter's instinct. Drawing from extensive success in previous B2B financial sales roles, this seasoned, top-performing pro knows how to target (more...)
Company: Inmar Inc.
Location: Milford
Posted on: 04/11/2021

Director of Operations
Description: El Paso, TX, 79901, United States of America Company: hireneXus br Reference ID: RYbbTu br Date Posted: 02/08/2021 br Shortcut: br I am working with a growing (more...)
Company: MRINetwork
Location: Milford
Posted on: 04/11/2021

RN-Off Shift Nurse Manager
Description: Overview br br To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, (more...)
Company: Yale NewHaven Health
Location: Milford
Posted on: 04/11/2021

Shop Manager Jobs: Hiring Immediately! Full Time / Part Time - $12-$22/Hr
Description: Find your next job here Will
Company: Retail Jobs
Location: New Brunswick
Posted on: 04/11/2021

Director, Program Management
Description: At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse (more...)
Company: Celgene - Summit
Location: New Brunswick
Posted on: 04/11/2021

EHS Manager
Description: Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation (more...)
Company: Danaher
Location: Hauppauge
Posted on: 04/11/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds