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Remote Technology Services Account Engagement Manager

Company: VirtualVocations
Location: Jersey City
Posted on: May 2, 2021

Job Description:

A technology services provider needs applicants for an opening for a Remote Technology Services Account Engagement Manager. Must be able to: Keep track of key OKRs and success metrics to ensure success Analyze and respond to customer health metrics including NPS and CSAT surveys Serve as the primary contact for the onboarding of new customers Qualifications for this position include: 3 - 5 years in a customer success, account, or client facing, management role in the B2B SaaS / software industry Experience working with SME customers in the B2B SaaS / software industry Experience in building and supporting key relationships that drive upsell and revenue expansion Experience with program processes and structural execution Experience with CRM software and account management Experience with program processes and structural execution

Keywords: VirtualVocations, Jersey City , Remote Technology Services Account Engagement Manager, Executive , Jersey City, New Jersey

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