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NAM FCX Operations - Vice President - Jersey City Client Services

Company: Citi
Location: Jersey City
Posted on: November 22, 2021

Job Description:

The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team to drive client resolution and support activities in coordination with the Client Service team. The overall objective of this role is to drive the seamless delivery of client service support to external clients.Job Purpose:

  • Provide client coverage to Tier1/2 clients as well as acting as a senior point of escalation for clients covered by direct reports
  • Escalation Point for the North America Client Service team maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
  • Ensuring the infrastructure and tools are in place to e---ectively manage risk and service our clients to a high standard
  • Lead both short and long-term Client Service initiatives and engage with global partners across, Ops, Tech, Product Development & the FCX business
  • Development and administration of Service, control, and management metrics.
  • Identify process gaps and opportunities and further develop solutions to remediate.
  • Focus on bespoke reduction and tracking metrics to ensure targets are achieve.
  • Implement a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
  • Coaching and mentoring our People. Ensuring e---ective one to one discussions. Providing direction, feedback, support, and encouragement for career development
  • Championing diversity and inclusion to create a working environment which allows our People to thrive and excelQuali---cations and Skills:
    • BS/BA degree or equivalent work experience preferred
    • 7+ years of experience in Tier 1 global ---nancial institution
    • Futures/OTC product experience preferred but not required
    • Energetic, ---exible, collaborative, and proactive; a leader who can positively and productively add
    • product impact to both strategic and tactical technology
    • Communication and Influencing skills: Strong communication / partnership skills and an ability to gain support and persuade others within the organization to work in the best interest of our clients and overall strategic goals. This role will offer extensive exposure to senior management of the business, region, and other firm-wide partners.
    • Strong risk management and control mindset
    • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
    • Self-reliant, good problem solver, results oriented
    • Ability to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation.
    • Strong awareness of both external and internal best practice perspectives, maintaining a
    • balanced and fresh viewpoint.
    • Ability to conceptualize aspects of the organization's model and its future development
    • Leadership skills: Takes ownership of initiatives/projects and makes decisions, able to motivate people toward a common goal, implement change and drive results
    • Change Advocate: Demonstrates a flexible approach and resiliency to setbacks and is able to drive operating and culture change, long-term vision and leadership stamina to maintain course within a changing environment.
    • Process Management: Ability to develop and implement processes to ensure efficient workflow
    • Control Development/Management: A demonstrated ability to assess processes, evaluate controls, engage with risk/audit/compliance to deliver control enhancements and a demonstrated ability to systematize associated processes.-Job Family Group:Customer Service-Job Family:Institutional Customer Service-Time Type:-Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Jersey City , NAM FCX Operations - Vice President - Jersey City Client Services, Executive , Jersey City, New Jersey

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