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VP, Underwriter Experience

Company: Arch Insurance
Location: Jersey City
Posted on: May 12, 2022

Job Description:

The Position
Underwriter Experience (UWX) is a growing team at Arch, that designs a modern user experience for users across a wide range of lines of business. The team's mission is to improve employee engagement, productivity, and responsiveness to facilitate growth. To be successful, we need to help underwriters respond quicker by designing efficient business workflows that incorporate innovative technologies, such as: AI-powered intelligent document processing, data enrichment via third-party sources, and prioritization based on analytics. -
As VP, Underwriter Experience, you will play a crucial role in establishing and executing user experience strategy for Arch Insurance. You will lead the effort to design the underwriter experience across multiple business units. This includes coordinating with business unit leaders, underwriters, members of the Strategic Analytics (SA) team, as well as IT and process management teams. You will additionally track, and publish, status updates for key stakeholders and the Arch senior leadership team on high profile initiatives.
Job Responsibilities

  • Establish strong relationships with business partners to understand their business process, current underwriter/claims handling experience, and identify opportunities for improvement. -
  • Working closely with these business partners help develop a vision for the user experience for various commercial insurance lines of business. -
  • Support automated document processing and data enrichment: -
  • Identify opportunities for automated document processing and data enrichment (e.g., applications, loss runs, etc.)--- -
  • Develop build vs. buy cost-benefit analysis. -
  • Design proof-of-concept projects to evaluate the usefulness of the data product. -
  • Negotiate and contract with vendors as needed.--- -
  • Coordinate efforts with the SA team to collect data or run the PoC project. -
  • Working with the SA team, evaluate PoC outcomes.
  • Support underwriter workflow improvements:--- -
  • Work with underwriting and analytics team to simplify application. -
  • Evaluate diverse options for workflow management solutions (e.g., IT built u/w workbench, SA built Power platform solution, external vendor). -
  • Develop the business case to justify funding requests.
  • Assemble a cross-functional team, including UWX, SA, and IT, to implement the solution. -
  • Direct the integration of assorted services (e.g., triage score, 3pd API, OCR API, etc.) into the workflow management tool via API.--- -
  • Develop and direct a team that can support AUX initiatives. -
  • Help establish best practices and repeatable processes applicable across the various business units. -
  • Establish robust monitoring processes for implemented solutions and provide regular feedback to business partners. -

    Required Skills/Experience

    • 15+ years' experience in p/c insurance business process analysis, process improvement, preferably in commercial lines commercial lines underwriting. -
    • Exceptional teamwork skills are required to play a key role in cross-functional teams; ability to collaborate and build trusting relationships with business partners. -
    • A strong understanding of the p/c insurance business and a passion for the industry--- .
    • Track record of identifying opportunities for improving business process; Demonstrable ability to lead discussions, synthesize input from various stakeholders to drive consensus on approach.------ -
    • Track record of leading multidisciplinary teams for delivering technology solutions to address opportune areas.

      • Hands-on experience with contracting and vendor negotiations and designing / leading PoC projects -
      • Demonstrable execution and organization skills - task management, time management and project management. -
      • Excellent verbal and written communications skills; ability to convey complex concepts to people across the organization. -
      • Natural curiosity to understand the world around you and question as needed. -

        Desired Skills/Experience

        • Prior commercial lines underwriting or claim handling experience is strongly preferred.--- -


          • Bachelor's degree in risk management, actuarial science, or a related STEM or business field -

            The Company
            Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis. - Arch Capital Services LLC provides support and expertise to entities across ACGL to help them operate effectively and efficiently. -Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.

Keywords: Arch Insurance, Jersey City , VP, Underwriter Experience, Executive , Jersey City, New Jersey

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