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Sea Logistics Program Manager

Company: Kuehne + Nagel AS
Location: Jersey City
Posted on: May 11, 2022

Job Description:

Responsible for account management (operational and analytical) support related to the ISC service offering for assigned accounts. Position will facilitate, monitor, and integrate the ISC service offering, both internally and externally, in order to optimize service delivery, customer value/satisfaction, and to drive continuous improvement. Your Role If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our Sea Logistics team in New Jersey. Your Responsibilities Account Management - - - - -

  • Develop
    and maintain knowledge of customer's business and associated supply
    chain requirements. -
  • Drive
    operational excellence and improvement with Control Towers, origins,
    vendors and carriers/3PLs via regularly scheduled reviews. - - - -
  • Oversight
    of global team activities to ensure SOP compliance for scheduled tasks
    and responsibilities key to account operations.
  • SOP
    Ownership and Maintenance
  • Serve as a point of contact for issues related to SOP, operational and administrative non-compliance matters, inclusive of, but not limited to:
    --- -SOP Definitions with business field stakeholders
    --- -SOP maintenance and distribution
    --- -Regular reviews of SOP for accuracy and relevance
    --- -Regular review of transactional data to support adherence to SOP
    --- -Operational escalation
  • Initiate
    strategy discussions on next phase activities and enhancements, engaging
    Business and Solutions development teams in our Supply Chain Value
    Roadmap (SCVR) initiatives. Develop value progression and productivity
    matrices for customer value calculations
  • Act
    as an escalation point for customer for any issues and drive
    resolution/corrective action.Implement solutions to address and correct identified issues
    pro-actively. - Provide root cause
    analysis, drive continuous improvements and execution of solutions
    region as well as globally.
  • Conduct
    regular operations calls with key account stakeholders
  • Implementation
    Project Management for product upgrades and customer acquisitions
  • Participate
    in regular KN NA Program Management discussions to share best practices
  • Business
    Intelligence - Creation and Analysis of customer reports
  • Facilitate
    and attend Customer monthly meetings and QBR's
  • Ensuring
    operational best practices are in line with customer requirements.
  • Ownership
    and distribution of origin tariffs and compensation agreements and any
    required updates.
  • Provide
    rate analysis when required to help illustrate costs associated for LCL
    breakevens, Ocean vs. Air or Sea/Air
  • differentials
  • On-going
    systems support: - Train customer,
    and other service partners - brokers/DC/planners, on OS

    Daily Operations
  • Email
    communication - responses, monitoring, internal/external
  • Maintain
    essential account documentation with up to date information and ensuring
    that it is collated and stored so as to be readily accessible via share
    point to all team members.
  • Monitor - CFS receiving/on-hand reporting to
    ensure timely loading and execution of loadability guidelines
  • Tracking
    and Organization of Ad-Hoc/Expedite Requests - - - - - - -
  • Work
    with customer to review Open POs (not booked by required dates/SOP) to
    ensure in-dc dates are amended for the
  • Open POs or if PO needs to be
    cancelled. - Communicate action to
    origin action/research and system updates (if manual).
  • Carrier/3PL
    Exception Management
  • Manage
    Security Initiatives (ISF)
  • Ensure
    that account billing both internal and customer facing is carried out in
    a timely, accurate, and complete manner.
  • Other
    Reporting as defined in SOP

    Data Management
  • Daily
    Audit management file (destination statuses), posting to share point and
    communication to origin with action items
  • Manage
    by exception the inbound flow of containers from onboard to delivered by
    notifying responsible party (carrier/3PL/broker/trucker)for milestone
    transmission/data entry -
  • Prepare
    performance data/KPI reporting requirements for monthly and QBR
  • Review
    weekly utilization/optimization reports to ensure origin teams are
    meeting expectations and escalate issues to regional leaders as needed
  • First
    Line EDI troubleshooting and issue resolution. Work with CST to resolve
    any system issues, and notification to all
  • parties on issue through
  • Management
    of EDI Data Flow to/from Customer and KN systems
  • Manage
    Document Flow to Destination Broker
  • Supervise
    audit of Inbound Container report - - - - - - - - - - - -

    Compliance/Scorecard Management
  • Monitor
    operational SOP execution / compliance / quality -
  • Create
    internal performance score-carding
  • Capture
    exception types, root cause, and provide analysis/visibility to customer
    to help drive correction actions to minimize exception ratios
  • Daily
    recording of Service Issues to Service Integrity log while driving issue
    resolution to line item issues Your Skills and Experiences
    • BS or Certificate in Logistics / Supply Chain / International
      business / Project Management; or equivalent in experience
      and Experience
    • Minimum 5 years experience in global supply chain processes and Order Management
    • Advanced Analytical skills
    • Highly proficient in MS Office Products; Knowledge of SC Modeling Tools helpful
    • Strong technical understanding of Systems i.e. KN applications (or similar); ERP systems, EDI concepts and processes
    • Advanced understanding of international supply chain concepts i.e. Principles of inventory management, distribution, procurement
    • Experience in manager level customer interaction i.e. customer service, sales, sales support or customer solutions team Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Keywords: Kuehne + Nagel AS, Jersey City , Sea Logistics Program Manager, Executive , Jersey City, New Jersey

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