Community Manager
Company: FirstService Residential
Location: Jersey City
Posted on: May 14, 2022
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Job Description:
Position: Community Manager
Location: Jersey City, NJ
Position Description
Position Title:
Community Manager
Job Number: E8850
Reports To:
District Manager/Regional Director/Regional Manager
Department:
8800 - PROP MGMT
FLSA Status:
Exempt
Last Updated:
4/9/2020
The Company
Are you the missing piece? As North America's leading property
management company, we know the value of fitting in with a local
team, of being part of a well-oiled machine, but empowered to act
when needed. We are looking for energetic, adaptable people who
understand that they are part of something larger and want a
long-lasting career creating human connections. Our associates are
the reason for our success, so we recruit quality people who will
always do what's right and build great relationships with the
residents of the communities we serve. At FirstService Residential,
we live our values every day. If you are passionate about helping
people live better lives and are looking for an environment with
room for career growth, you're in the right place!
Job Responsibilities
Perform functions to manage, direct and provide leadership and
exceptional customer service to an assigned property(s). Ensure
property(s) is maintained and operated in accordance with company
objectives and facilitate solutions to problems between communities
and internal support staff, guided by precedent and working within
the limits of established policies.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by
positions in this job classification. Not all duties assigned to
every position are included, nor is it expected that all positions
will be assigned every duty.
Regular attendance and punctuality Provide management and
leadership to assigned property(s). Collaborate with Regional
Director to develop goals and communicate established goals. Ensure
the goals and needs of the property, company and its customers are
consistently met. Manage the functions of a team within a property
while maintaining standards of excellence for processes, methods
and personnel. Manage the process improvement and quality control
of the property and ensure quality resident service is delivered.
Assign and review the work of staff, ensure deadlines are met in a
timely manner and prioritize and delegate workload as necessary.
Align resources to work assignments and processes to meet business
requirements. Provide leadership and direction and assist in the
investigation and resolution of issues that arise. Partner with
Supervisor, Board of Directors and internal departments to develop
and lead the introduction and integration of new programs, services
and initiatives. Act as liaison to ensure quality service is
delivered, that Board expectations are met and to assist in prompt
response and resolution to questions/problems. Establish and
maintain a positive relationship with homeowners, Board of
Directors and internal departments to ensure a high level of
resident service and achievement of company and property goals and
objectives. Maintain knowledge and understanding of contract
between the association, vendors, and FirstService Residential.
Ensure all contractual obligations are being met. Monitor vendor
contracts regularly, submit renewal/cancellation notices, manage
contract renewals professionally and advise Regional Director of
any upcoming insurance renewals or lapse in coverage. Initiate
contact with new resident representatives to coordinate the move-in
process. Conduct an introduction and orientation to the management
staff and building, reviews available services, and explain the
communities' rules and regulations. Conduct site inspections
regularly. Identify deficiencies and provide recommendations and
action plans in order to improve the property. Process and manage
violations and close them out regularly. Process architectural
control applications and close them out in a timely manner. Oversee
all construction projects and ensure property
maintenance/improvement and other related projects are completed on
time and within budget. Maintain open communication and provide
timely action updates to the Board and residents. Create, maintain
and upload a wide variety of information in Connect including but
not limited to work orders, signed meeting minutes and Monthly
Management Report. Fulfill all company Connect compliance
expectations throughout the year. Interview, select, and recommend,
hire, train and schedule assigned staff. Ensure proper coverage and
staffing levels. Provide direction to staff and assist in the
investigation and resolution of problems. Recommend personnel
actions, promotions, transfers, terminations, or disciplinary
measures. Manage the Performance Evaluation process of assigned
unit and provide leadership, counseling and coaching to employees.
Maintain harmonious employee/employer relations. Oversee training
and cross training programs and ensure all associates are aware of
and comply with company, government and customer regulations,
policies, work procedures, instructions and deadlines. Participate
in training programs and webinars as required. Observe safety
standards and participates in the Company's efforts to provide a
safe work environment. Conduct periodic safety meetings and ensure
staff is trained and educated on safety procedures. Adhere to and
maintain established Hurricane procedures. Address Worker
Compensation incidents according to company policy. Maintain
calendar of meetings and events and initiate and /or attend a wide
range of internal and external meetings. Prepare and conduct a wide
range of presentations as needed. Provide financial support with a
wide range of functions. Review financial statements and report
variances; submit invoices in a timely manner and review
invoices/checks for accuracy. Recommend and manage the budget for
the functional area of responsibility. Monitor expenses, initiate
cost reduction programs and negotiate prices with vendors. Ensure
property expenses are maintained within budget. Prepare bid
comparison analysis and prepare and uses the Request for Proposal
for bid solicitation. Maintain awareness of changes in rules,
statutes or regulations and communicate changes to staff. Direct
training of staff when new procedures are required to comply with
changes. Update Association communications and ensure current
information is displayed on the association boards and website.
Prepare association newsletter and/or other communication with
owners and residents as required. Participate in the development of
Standard Operating Procedures and maintain existing procedures.
Review processes and ensure they are in compliance with current
statute. Manage the communication and compliance of SOP's within
teams, managers and internal and external customers. Prepare,
maintain and submit a wide range of reports, contract lists,
presentations, documents and manuals as required. Maintain accurate
records, files and communications pertinent to the Association and
maintain up to date equipment maintenance logs and emergency shut
off procedures book.
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service
Standards. Conduct business at all times with the highest standards
of personal, professional and ethical conduct. Perform or assist
with any operations as required to maintain workflow and to meet
schedules. Notify supervision of unusual equipment or operating
problems and the need for additional material and supplies. May
participate in any variety of meetings and work groups to integrate
activities, communicate issues, obtain approvals, resolve problems
and maintain specified level of knowledge pertaining to new
developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the
work. Follow all policies and Standard Operating Procedures as
instructed by Management. Perform any range of special projects,
tasks and other related duties as assigned.
Supervisory Responsibility
Directly or indirectly supervise employees within the assigned
properties.
Education & Experience
Bachelor's Degree in Business or related field from an accredited
college or university Minimum 3 - 5 years experience in Property
Operations, Hospitality or Construction; or equivalent combination
of education and experience. Must have any state specific
certifications and licenses or they are preferable of not required
by the state. Valid Driver's License and State Mandated Vehicle
Insurance
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
required.
Knowledge and ability to apply state Statutes and Community's
documents. Knowledge of assets, cash balance, and availability of
funds for projects and cash flow management for capital
improvements. Excellent organization, motivation, leadership,
management and interpersonal skills. Critical thinking, complex
problem solving, judgment and decision making ability. Ability to
apply a comprehensive knowledge of particular field of
specialization to the completion of difficult assignments. Strong
verbal, presentation, and written communication skills. Ability to
communicate and provide guidance to all employee levels. Ability to
read, analyze and interpret technical procedures, leases and/or
regulations. Must have strong proficiency in Windows and Microsoft
Office, including but not limited to Word, Excel, Power Point and
Outlook. Proficiency researching the Internet. Previous experience
with financial and accounting programs preferred. Ability to work
with sensitive or confidential information. Demonstrated experience
managing large, complex accounts or projects. Ability to meet
deadlines and work well under pressure. Ability to work well in a
team environment as well as independently. Must be self-driven with
the ability to identify, plan and prioritize business
opportunities. Knowledge of mechanical operations of a building and
equipment preferred. Possession of or willingness to obtain
CMCA/AMS certification (unless required by state) General
understanding of proposal/bid process
Tools & Equipment Used
Computer and peripherals, standard and customized software
applications and tools, and usual office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Position involves sitting, standing, stooping, kneeling, pushing,
shoving, lifting, carrying and moving objects that can weigh up to
25 lbs. This movement can occur throughout the day. Must also be
able to climb several flights of stairs if necessary. Must be able
to sit and stand for extended periods of time. Must be able to
communicate both on the phone and in person with our clients in
order to resolve issues and manage the business. Must have finger
dexterity for typing/using a keyboard. Must be mobile enough to
move around both the office in order to make copies, send mail and
faxes and to walk around the property. This could include lengthy
walks on uneven areas. Talking and hearing occur continuously in
the process of communicating with guests, supervisors, and other
associates. Capable of working extended hours, to include evenings,
weekends and holidays as necessary. This position may alternate
between working indoors in a controlled climate and with proper
lighting, to an outdoors setting with variable climate and
lighting. Must be able to interact with all types of individuals,
be mentally alert, detail oriented, and with good reasoning skills.
Must be able to work on more than one assignment at a time with
frequent interruptions, changes and delays. Must be able to remain
focused and work effectively, efficiently, and cheerfully under
such circumstances. For safety reasons, employee must remain alert
to working conditions and aware of safety, health, and
environmental concerns. Must be able to work effectively and
cheerfully in an environment which may be stressful due to
adversarial situations resulting from the proper performance of
duties
The work environment characteristics are normal office conditions
at an onsite community. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Hours over and above normal office hours will occur,
including evenings, holidays, and some weekends. Schedule is
subject to change based on business needs.
Travel
Occasional travel to various sites and/or Regional offices
Disclaimer
The above information on this description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. This is not an all-inclusive job description;
therefore, management has the right to assign or reassign
schedules, duties and responsibilities to this job at any time.
Keywords: FirstService Residential, Jersey City , Community Manager, Executive , Jersey City, New Jersey
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