Product Manager, Marketplace Products
Company: MetroPlus Health Plan
Location: Jersey City
Posted on: May 16, 2022
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Job Description:
Empower. Unite. Care. MetroPlusHealth is committed to empowering
New Yorkers by uniting communities through care. We believe that
Health care is a right, not a privilege. If you have compassion and
a collaborative spirit, work with us. You can come to work being
proud of what you do every day.About NYC Health +
HospitalsMetroPlus Health provides the highest quality healthcare
services to residents of Bronx, Brooklyn, Manhattan, Queens and
Staten Island through a comprehensive list of products, including,
but not limited to, New York State Medicaid Managed Care, Medicare,
Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold,
Essential Plan, etc. As a wholly-owned subsidiary of NYC Health +
Hospitals, the largest public health system in the United States,
MetroPlus' network includes over 27,000 primary care providers,
specialists and participating clinics. For more than 30 years,
MetroPlus has been committed to building strong relationships with
its members and providers to enable New Yorkers to live their
healthiest life.Position OverviewReporting to the Head of Product,
the Product Manager is responsible for the development,
implementation & ongoing oversight of all Marketplace products
(including Qualified Health Plans & Essential Plans) offered by
MetroPlus Health. The Product Manager will support key analytical
activities to support the Plan's strategicposition. The Product
Manager will be accountable for & own the full spectrum of product
strategy & operations, remaining proactive in identifying
opportunities for improvement.Job Description--- Manage the annual
product filing process from start to finish including SERFF
filings, completion & submission of the NYSoH invitation, and other
regulatory requirements.--- Provide oversight of plan & vendor
operations as they relate to the Marketplace lines of business
aligning outcomes to strategic goals & requirements.--- Develop &
track reports to ensure operational effectiveness.--- Partner with
operational departments including Claims, Customer Service,
Finance, Enrollment, Vendor Management, & Medical Management to
design processes/procedures ensuring effective & efficient
operations.--- Support key stakeholders in driving initiatives to
meet operational, quality & customer satisfaction goals.---
Maintain customer focus throughout Plan operations to ensure a
seamless & excellent customer experience.--- Partner with
stakeholders at key regulatory agencies including DFS & NYSoH to
ensure successful completion of all requirements including annual
product filings & day to day enrollment/billing processes.---
Identify & integrate operational best practices, partnering with
key departments to optimize processes across the organization such
as benefits administration, marketing & communications, customer
experience.--- Partner with internal & external stakeholders on key
strategic, regulatory, & operational projects.--- Perform
competitive & market analysis & forecasting to inform product
design to achieve optimal positioning & performance, partner with
Marketing & communications to develop strategies to achieve
goals.Minimum Qualifications--- Bachelor's degree from an
accredited college or university in business, the sciences,
humanities, public health/policy required.--- Master's degree in
business, healthcare or public administration strongly
preferred.--- Minimum 3 years experience at a Health Plan offering
Marketplace coverage in a product management, compliance,
regulatory, or operational role.--- Experience working in
cross-functional teams.--- Demonstrated experience with SERFF
filings in NYS, RADV, & interfacing with NYSoH.--- Demonstrated
experience developing & implementing sales & marketing
strategies.--- Demonstrated ability to develop workflows, policies,
procedures.--- Demonstrated ability to identify opportunities for
improvement & implement solutions.--- Excellent written & verbal
communication skills.--- Excellent analytical skills demonstrated
by an ability to use actionable data to support decision-making,
and to proactively identify opportunities.--- Highly collaborative,
and demonstrating good judgment in seeking consensus & input from
multiple stakeholders to drive decision-making.--- Ability to take
initiative & think independently--- Demonstrate understanding &
acceptance of the MetroPlus Health Mission, Vision, &
ValuesProfessional Competencies--- Leadership--- Results-driven---
Business acumen--- Systems orientation--- Process improvement---
Data-driven decision-making--- Customer focus--- Written/oral
communication--- Resourcefulness--- Ability to work effectively in
a fast-paced & constantly evolving
Keywords: MetroPlus Health Plan, Jersey City , Product Manager, Marketplace Products, Executive , Jersey City, New Jersey
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