Senior Director Business Integrity

Company: Jackson Hewitt
Location: Jersey City
Posted on: June 16, 2022

Job Description:

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.Reporting to the Vice President, Associate General Counsel, the Senior Director of Business Integrity will lead the Revenue Management and Operational Compliance functions for Jackson Hewitt, including its franchise business segment of nearly 4,000 stores nationwide. The Senior Director of Business Integrity will ensure that appropriate policies, controls, and governance processes are established to identify and address revenue management and operational compliance concerns. Additionally, this leader will develop and execute on a plan of audits of Jackson Hewitt-owned as well as franchised operations, report on the results of such audits and manage the implementation of any resulting actions or recommendations. What you'll do here: Define a clear strategic plan for Business Integrity at Jackson Hewitt, focused on ensuring revenue management and operational compliance, that aligns with the Company's strategic priorities and long-term goals Lead revenue management efforts designed to ensure franchisee compliance with royalty payment obligations and loss prevention initiatives designed to ensure accuracy of franchisee reporting for nearly 4,000 stores nationwide Lead brand integrity efforts designed to ensure both Jackson Hewitt-owned and franchised operations satisfy operational compliance obligations Work closely with the Legal Department and other internal stakeholders to review the adequacy and effectiveness of these key processes and controls, highlighting any improvement opportunities and recommending enhancements Work constructively with relevant business segments and corporate functions to address any significant issues identified in the course of revenue management, loss prevention and brand integrity audits and reviews Establish best-in-class processes and utilize existing technology and internal resources to drive efficiencies into the Company's audit practices, enhancing the deployment of new technologies, processes and data analytics Develop a strategic approach to risk identification across the Company and work closely with relevant parts of the business to ensure the development of effective risk management plans and capability, particularly in the areas of revenue management, loss prevention and brand integrity Lead, coach and develop a Business Integrity team into a world-class operational compliance and revenue management function that is valued and respected at all levels of the Company Skills you'll bring for success: This role requires several years of experience in roles of progressive responsibility, including experience in leadership and managerial positions. Although not required, experience in or familiarity with the retail sector is strongly preferred. In order to excel in this position, this individual should possess excellent communication skills and the power of persuasion, acute business acumen, and an unmatched desire to succeed. The ideal candidate must have the learning agility, initiative, and energy to both keep up with and contribute to the changing marketplace. This role will require experience working in a fast-paced environment and the ability to adjust and respond to dynamic business conditions. The ideal candidate should also possess the following qualifications and attributes: A demonstrated command of technical audit principles, standards, and capabilities with on-the-ground experience of driving improvements in business operations Prior experience with operational compliance and/or revenue management in a franchise or retail environment Experience operating, and leading and working with teams, across multiple locations Deep expertise in business technical skills, including Excel, PowerPoint and Teams, and the ability to learn new business process software applications A willingness and desire to be a true business partner, add value and drive impact, and push the Company to continuously improve The ability to work effectively and cooperatively across all levels of the business, mobilizing key business partners around a clear set of goals A high degree of business acumen, and the ability to flex easily between detailed analysis and high-level discussions around business strategy and commercial risk The foresight to identify critical areas of risk and/or potential points of failure coupled with the ability to act swiftly and appropriately to address identified risks and mitigate similar future occurrences An affinity for technology, creativity and innovation; capable of identifying opportunities to use new technologies and processes to drive efficiencies What you'll get if you join us:Competitive Salary + Bonus Unlimited Paid Time Off + 11 Paid Holidays 401k + Match Medical, Dental, and Vision Pet Insurance Company Celebrations and Appreciation Events Fast-paced, innovative culture with an open and collaborative environment Ample opportunity to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization Opportunities for advancement within the organization We appreciate your interest in Jackson Hewitt Tax Service.
Jackson Hewitt Tax Service is an equal employment opportunity employer. The
Company's policy is not to discriminate against any applicant or employee
based on race, color, sex, religion, national origin, age (40 and over),
disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or
local laws. Jackson Hewitt Tax Service also prohibits harassment of
applicants or employees based on any of these protected categories. It is
also Jackson Hewitt Tax Service's policy to comply with all applicable state
and federal laws respecting consideration of unemployment status in making
hiring decisions.

Keywords: Jackson Hewitt, Jersey City , Senior Director Business Integrity, Executive , Jersey City, New Jersey