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Relationship Manager

Company: Brown Brothers Harriman
Location: Jersey City
Posted on: June 23, 2022

Job Description:

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

The Relationship Manager (RM) has dual responsibility for relationship excellence and new business development. The RM is responsible for increasing relationship penetration with existing clients and selling white zone products to prospective clients within territory. Additionally, the RM is responsible for ensuring satisfaction with current BBH products and services while maximizing profitability and increasing product breadth with clients.

Relationship Management & Client Services

* Ensure Relationship Excellence (RE) with existing clients.
* Serve as the client advocate within BBH at strategic level, ultimately responsible for client satisfaction; ensures top rankings in industry surveys.

Sales & Revenue Generation

* Responsible for long-term profitability of current client relationships.
* Grow revenue with assigned prospects/clients.
* Coordinate cross-selling activity with Client Service Manager (CSM), product specialists, Ops and Systems; oversees deals.
* Identify and coordinate innovative and integrated solutions to address clients' strategic challenges using multiple BBH products and services.
* Achieve annual revenue targets within stated profit margin goals.
* Evaluate existing client relationships and identifies new revenue streams through active communication and collaboration with CSM, Ops, and Systems.
* Promote BBH products and services throughout the industry and position BBH for long-term opportunities.

Planning & Strategy

* Develop and maintain detailed sales account plans and RE analysis for individual clients and prospects.
* Monitor development and progress against sales plans for clients/prospects and RE action steps.
* Develop strategic business relationships with top level executives of client/prospect organizations.
* Monitor and track clients and potential clients by developing an in-depth knowledge of their 1, 3, and 5-year business strategy, key imperatives, organizational changes and related activities.
* Actively track and communicate client and market intelligence back to appropriate BBH resources and colleagues.


* BS/BA required, or equivalent work experience.
* MBA is a plus. * A minimum of 5 years global custody or related industry experience is required.
* 2 to 4 years of marketing/sales experience desirable.
* Global custody product knowledge; Cross product knowledge a plus.
* Communication skills with demonstrated presentation skills and excellent writing ability (writing sample required).
* Proven negotiation skills.
* Professional business acumen; Ability to interact in a professional manner at all levels, both internally and externally to BBH.
* Detail oriented with proven ability to see open issues to resolution.
* Quick learner, ability to juggle duties and trouble shoot while maintaining an upbeat personality.
* Fluency in Spanish is required and knowledge of foreign markets is desirable.
* Travel required.

What We Offer:

* A collaborative environment that enables you to step outside your role to add value wherever you can
* Direct access to clients, information and experts across all business areas around the world
* Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
* A culture of inclusion that values each employee's unique perspective
* High-quality benefits program emphasizing good health, financial security, and peace of mind
* Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
* Volunteer opportunities to give back to your community and help transform the lives of others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

New York

Keywords: Brown Brothers Harriman, Jersey City , Relationship Manager, Executive , Jersey City, New Jersey

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