Director of Research

Company: RED Global
Location: Jersey City
Posted on: June 24, 2022

Job Description:

What we are looking for:--- At least 5+ years of experience in designing and implementing large scale, cross-discipline CX programs with a focus on research & insights, relevant work experience in fields such as market research, user research, or consulting.--- Strong writing skills with documented examples of work.--- Bachelor's degree in marketing, business, technology, economics, statistics, or relevant field of study such as human computer interaction/design.--- Strong strategic, analytical, and complex problem-solving skills--- Excellent communication, presentation, and stakeholder management skills--- Knowledge of and experience using VoC feedback management platforms such as Qualtrics and Medallia is a big plus
What you will do:
Support the Development of Research opportunities:--- Strengthen our market and user research capabilities as a key component of our Digital diagnostics offering --- Hire and build a world class research team for execution across strategic components of CX design process including research planning, insight generation, persona development and user research--- Support development of proposal materials and provide on-ground content expertise in conversations with clients, proactively identify opportunities across BUs --- Stay informed of industry trends, emerging channels, and competition; track marketplace developments and make recommendations --- Establish customer advisory councils and coordinate council activities (e.g., interviews, surveys, annual summits, etc.) to draw insights from the panelists.Execution of Research related assignments:--- Commission blind interviews and market research for message testing, customer needs assessment, and market trends analysis--- Collaborate cross-functionally with clients to ensure insight program deliverables are aligned to meet business objectives--- Develop customer segmentation, personas, and market assessments--- Deploy variety of methods (quant, qual, implicit, neuroscience, behavioral economics) to accurately identify and predict drivers of customer behavior

Keywords: RED Global, Jersey City , Director of Research, Executive , Jersey City, New Jersey