Director of Training and Development
Company: MetroPlus Health Plan
Location: Jersey City
Posted on: July 30, 2022
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Job Description:
Job Description Job Description Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting
communities through care. We believe that Health care is a right,
not a privilege. If you have compassion and a collaborative spirit,
work with us. You can come to work being proud of what you do every
day. About NYC Health Hospitals MetroPlus Health provides the
highest quality healthcare services to residents of Bronx,
Brooklyn, Manhattan, Queens and Staten Island through a
comprehensive list of products, including, but not limited to, New
York State Medicaid Managed Care, Medicare, Child Health Plus,
Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
As a wholly-owned subsidiary of NYC Health Hospitals, the largest
public health system in the United States, MetroPlus Health ---s
network includes over 27,000 primary care providers, specialists
and participating clinics. For more than 30 years, MetroPlus Health
has been committed to building strong relationships with its
members and providers to enable New Yorkers to live their
healthiest life. Position Overview Under the supervision of Deputy
Chief Human Resource Officer, the Director of Training and
Development directs the design, planning, and implementation of
corporate and departmental training programs. He/she assesses
company-wide developmental needs to drive training initiatives and
identifies and arranges suitable training solutions for employees.
He/she defines operating objectives and training plans to meet
short and long term goals and actively searches, creatively
designs, and implements effective methods to educate and enhance
performance. Salary commensurate with education and experience Job
Description Collaborates with functional areas and organizational
leaders to assess ongoing and future training and developmental
needs as well as effectiveness of established programs. Develops a
program delivery schedule that provides training as needed and in
locations that work for the participants. Approves new training
techniques and suggests enhancements to existing training programs.
Oversees and establishes relationships with vendors to provide
additional outside training programs. Instructional Design ---
Develop programs, materials and job aids designed to meet
identified instructional/informational needs, including training
for new staff and refresher training for experienced staff in
departments having significant regulatory compliance
responsibilities, as well as training that is required to meet the
operational needs of the organization. Produce cost-effective
classroom based and e-learning training programs within budgeted
resources. Employ a system approach to development and evaluation
of training programs and materials as follows: Identifies specific
needs for training and job aids. Prepares instructional objectives
stated in measurable terms Designs or procures training programs,
instructional materials, and job aids to meet instructional
objectives. Instructional Delivery --- Present training programs;
disseminate materials and instructional aids. Will deliver a blend
of traditional classroom and e-learning training programs.
Proportion of time spent using different training modalities will
be determined by organizational needs in conjunction with guidance
from the Associate Executive Director of HR&OD Will act as a
coach and facilitator to learner groups and individuals in
accordance with training programs--- strategies and objectives.
Evaluation --- Evaluate program effectiveness and revise training
programs, materials and instructional aids as required to ensure
achievement of program objectives by individual learners and the
Plan as a whole. In consultation with the Deputy CHRO and CHRO,
develop performance management tools and practices, including, but
not limited to, performance evaluations, collaborative action
plans, etc. Be a resource to and serve as an expert for all
internal and external stakeholders in providing innovative and
effective learning and development solutions. Perform all other
tasks as assigned. Minimum Qualifications A Master---s Degree in
Art or Science. At least 5 years of management experience as
high-level Training manager or Director with specific experience in
managing call center, sales, marketing, customer service trainings.
At least 3 years of experience in managing personnel. Expertise in
methods and principles for designing programs to teach, train and
instruct both groups and individuals, including the means of
assessing the effects of training. Experience in or knowledge of
Human resource management, including principles behind recruitment,
selection, labor relations, negotiation, training and personnel
information systems. Strong customer and personal service skills,
including customer (or employer) needs assessment, evaluation of
satisfaction and ensuring quality standards of service.
Professional Competencies Integrity and Trust Customer Focus
Functional/Technical Skills Written/Oral Communications
Keywords: MetroPlus Health Plan, Jersey City , Director of Training and Development, Executive , Jersey City, New Jersey
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