Data Issue Management Specialist

Company: HSBC
Location: Jersey City
Posted on: August 4, 2022

Job Description:

Job description At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York, Jersey City, New Jersey, New York City, New York or Arlington Heights, Illinois office. The Data Issue Management Specialist will play a key specialist and oversight role across Data Services and related DAO work streams. This role will be accountable for providing expertise to inventory issue inquiries. By regularly driving concentration risk analysis across GB/GFs, systems, processes, and regions to inform recommendations, this role is strategic in proactively identifying opportunities for issue management enhancements and tactical in overseeing the end-to-end issue lifecycle. This role will carry out some or all the following activities: Assess concentration risk across GB/GFs, systems, processes, and regions to inform recommendations on process / technology-related changes and raise concentrated risk to senior leadership Serve as the Global Connector for US DAO regarding new tool development Conduct thematic reviews across progression of high and critical issues Maintain a touchpoint with the Governance & Practice Lead and team to deliver quality working group sessions, support escalation, and deliver reporting requests Engage with internal DAO team members to ensure concrete understanding of issue lifecycle roles & responsibilities Advance specialized issue management projects that focus on enhancing data services processes for the team and Bank The role holder needs to perform a proactive, collaborative role as the intermediate between external stakeholders and the US Data Services team and US DAO HSBC is going through an unprecedented period of change in its move to a sustainable globally led and connected organization. There is increasing external scrutiny and pressure on the Financial Services industry from governments, regulators, media, investors, and brokers. The role holder needs to understand the impact of all these changes on the US DAO and US Data Services and support accordingly The role holder will be required to interact with many internal and external parties at the highest level of management and therefore needs an outstanding level of professionalism and gravitas Interact and be a representative throughout the region at various levels of management on behalf of the DAO Effective engagement with external stakeholders, while keeping them informed on progress related to their requests Requirements Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions. Minimum 5 years of proven experience in project management and intake management for a data organization Experience coordinating with and within a large technical team Experience with issue management and ability to oversee the issue management functions and processes Ability to coordinate across conflicting requests and prioritize competing demands Strong communication and interpersonal skills A good knowledge of the US DAO, and the broader organization, and its strategy, internal policies, and procedures is preferable Ability to form effective relationships and achieve influence at the most senior level in the organization Necessity to make robust/tough decisions that may be contrary to others' wishes and ability to prioritize competing demands Strong leadership and program management ability, developing and motivating cross-functional employees Ability to cope with pressure and tight deadlines and be change-oriented Ability to multi-task and maintain business and project deadlines Well-developed written and verbal communication skills Strong problem-solving skills As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PDN-9638f601-7e12-47e7-952a-35d9a748e823

Keywords: HSBC, Jersey City , Data Issue Management Specialist, Executive , Jersey City, New Jersey