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Director - Information Systems

Company: HCL Tech
Location: Jersey City
Posted on: September 14, 2022

Job Description:

Job Description (Posting)Detail JD : This is a rough draft, Final JD will be providedHas experience managing a team and leading SaaS operationsProvides ongoing administration and support of large multi-tenmant cloud applications (AWS Hosted)Works with remote support team, vendors, end users, Customer Service Representatives, and other technical staff to resolve AWS deployment and infrastructure services issues.Deployment of hosted apps utilizing using automation toolsCreating and Managing Documentation/Run Books24/7 support with rotational shifts.Working on daily cloud operations BAU tickets and application deployments from development, GA, and into productionMaintain client relationships through onboarding of new customers, status updates, and notification of maintenance eventsCreate and maintain processes, policies, and documentation for PCI-DSS, ISO27001, HIPAA, and SOc2 compliance effortsManagement of a global team of Operations engineer responsible for a 99.9% uptime SLA and support SLAResponsible for training and nurturing of all Operations team membersCreate and maintain process documentation for provisioning of cloud resources for new and existing customer environmentsReview and approve customer managed hosting contracts, providing input on what is feasible, prior to the contracts signingPrimary point of contact for vulnerability and security risk management with larger global risk management teamMaintenance of our Disaster Recovery and Business Continuity processesMaintainence of the Risk Registry for our Cloud PlatformGenerating reports on cloud analyticsManage access security to Cloud assets and supporting systemsManage capacity of cloud assets and supporting systemsManaged access privileges for onboarding and off-boarding of Operations Team MembersSkill RequirementsMust have team management experience, including shift management across multiple geographies (IN, USA, PH, AU)MySQL Database experienceUnderstanding and managing of DNS, SSL, and SSL certificatesExperience with Redshift or Postgres and generation of usage reportHands on experience with deployment tools (TeamCity, Jenkins, etc).Understanding of VPNs connecting our cloud platform to customer data centers. Strong knowledge of Cloud Security practices and IAM Policies on AWSMust have AWS system operations experience. Min of 7 yearsHands on troubleshooting experience on AWS services stack including VPC, EC2, ELB, Security Groups, S3, RDS, Cloud Formation, CloudFront etc.Experience in Monitoring of AWS Hosting platform and Nagios, New relic Datadog etc..Experience in Log Management of AWS Hosting platformExperience in Linux Operating Systems (Ubuntu and AWS Linux)Application servers hands on experience (Tomcat, Jboss..etc)Working with SLA's and customer handling experience.Understanding of Chef configuration management or any configuration automation toolsYear of Experience in AWS Cloud Operations 15+ (1.) Please input Job Description in Additional requirements free text boxQualificationB TechSkill (Primary)Technical Competencies-Cloud Services-SaaS

Keywords: HCL Tech, Jersey City , Director - Information Systems, Executive , Jersey City, New Jersey

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