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Collaboration Operations Team Lead, Vice President

Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: September 23, 2022

Job Description:

Collaboration Operations Team Lead, Vice President -"Job Details" Jersey City, NJ, United States Job Identification 210239830 Job Category Technology Operations Locations

  • 575 Washington Blvd, Jersey City, NJ, 07310, US Posting Date 09/13/2022, 06:33 PM Job Schedule Full time Job DescriptionShort Description for Internal Candidates
    As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy.
    Description for Internal Candidates
    As an experienced technology operations professional, you will build, support and enhance enterprise wide collaboration messaging services platforms. Your vision and initiative will drive the development of a world-class collaboration technology strategy.Responsibilities:Provide production management and expert troubleshooting services for the global Collaboration estate comprising of M365 applications (e.g. Email, Messaging, Content amongst others) and custom developed applications (e.g. Digital Assistant) supporting a user base of 300k employees
    Develop performance tests, identify bottlenecks and opportunities for optimization and capacity demands, and present solutions for continuous improvements
    Develop best in class monitoring frameworks to accomplish end-to-end flow monitoring and noiseless alerting
    Troubleshoot priority incidents, facilitate blameless post-mortems
    Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
    Provide a stable and resilient operating environment for better UX.
    Maximize the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance.
    Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
    Develop, test and debug automation tasks (Apps, Systems, Infrastructure) for TOIL reduction
    Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
    Build and drive adoption for greater self-healing and resiliency patterns
    Participate in the 24x7 L3 Server support coverage as neededQualifications:BS degree in a computer related field
    Minimum 5 years experience
    Level 3 Server side support of Messaging Cloud & Onprem hybrid solutions (M365,MS-Exchange, MS-SharePoint, Proofpoint/Sentrion etc.)
    Excellent debugging and trouble shooting skills
    Knowledge of SRE/DevOps practices and tools (GIT/Bitbucket, Jenkins etc.)
    Proficient in one programming languages (Python, PowerShell, SQL Scripting etc.)
    Strong analytical and communication skills
    Strong understanding of Site Reliability Engineering concept (SLO, SLIs & Error Budget)
    Advanced knowledge of architecture, design, and business processes
    Expertise prioritizing customer experience, reviewing feedback to proactively address the needs of the customer
    Experience with industry standard monitoring tools (AppDynamics, APICA, Splunk, Grafana etc.)
    Experience in Resiliency patterns (Scalability, Pave/Repave), Self-healing, Performance Monitoring, Continuous performance improvements
    Same Posting Description for Internal and External CandidatesAbout Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
    Page Collaboration Operations Team Lead, Vice President - JPMC Candidate Experience page Careers loaded IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE

Keywords: JPMorgan Chase & Co., Jersey City , Collaboration Operations Team Lead, Vice President, Executive , Jersey City, New Jersey

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