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Director of Journey Analyst

Company: Prudential Financial, Inc.
Location: Jersey City
Posted on: January 22, 2023

Job Description:

Job Classification:Technology - Agile, Delivery, & ProductDo you want to be part of a smart, ambitious professional team working together to create a better future for our customers and our communities across the US? Then become a part of Prudential!As one of the most recognizable financial services companies in the world, Prudential's employees are building on our 140-year history of financial strength with a focus on innovation and transformation to meet tomorrow's most complicated challenges. We are committed to growth and development in every single employee, and we see our business success as a direct result of our talent.What is Group Insurance?Group Insurance is an operating unit within the U.S. Businesses Division of Prudential that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies and many Professional Associations and Affinity. Prudential has been underwriting group insurance plans since 1916. Today, our Group Insurance business unit is the nation's second largest group life carrier and a leading disability carrier, proudly servicing nearly 20,000 clients-and insuring more than 20 million employees and their families. Group Insurance has operation centers across the United States.The OpportunityAs a Director of Journey Analyst, you will support the Promise360 platform Agile implementation helping shape the strategy and lead execution on the development of capabilities that support our Customers and their Employees.Reporting to the Chief Product Owner (CPO), you will partner closely with Product Owners, Initiative Owners, Business leaders, and Global Technology teams to build claim platform capabilities with a keen focus on driving operational excellence and customer experience. As a Director of Journey Analyst, you are the bridge between all agile teams within the train and own synthesis of direction, actions, and business value delivered by the train. Your role will focus on all aspects of the end-to-end claim experience and require operating in an Agile framework.Key Responsibilities

  • Collaborate with business partners, technologists, designers, and the Chief Product Owner to build constituent-focused processes and capabilities that support improve ease of doing business and NPS.
  • Partner with the CPO to establish an ambitious and clear product vision, communicating effectively to key stakeholders and the agile team.
  • Own the strategic and tactical execution of product vision and roadmap. Work with CPO and Product Owners to identify and align on program objectives and OKR's. Collaborate continuously to ensure alignment of product features to vision and program value to objectives and OKR's.
  • Conduct process, customer, and market research in partnership with PO's and advocate for customer impact while making meaningful business impact.
  • Ensure customer-driven design, considering user pain points by using market & industry knowledge and insights from Designers, Business Leaders and Subject-Matter Experts.
  • Collaborate across product teams to drive end-end and holistic thinking while building key capabilities, experiences, and enable better prioritization.
  • Drive sprint and release plans together with the Release Train Engineer and organizational technology teams, using agile principles, ceremonies, and artifacts to aid execution.
  • Glean insights from Voice of the Customer and infuse feature improvement pipeline with relevant ideas.
  • Drive cross team collaboration to ensure agile teams have clarity on features and are aligned to Objectives and Key Results established in collaboration with stakeholders.
  • Own holistic business value delivery measurement, tracking, reporting, and strategic alignment in partnership with the CPO.Qualifications
    • 3-5 years of experience in an agile environment, preferably in a Product Owner Role, CX Role, User Researcher Role
    • Minimum of 5 years of experience working in one or more business function (product, marketing, service, technology, customer experience, direct-to-consumer, etc.)
    • Track record of successfully delivering complex digital experiences with iterative release components
    • Exceptional leadership skills, with the proven ability to be a "servant leader" in a matrix/nonhierarchical environment, embracing an agile mindset that evolves with the business.
    • Excellent work ethic, with an ability to be self-motivated; managing changing priorities and meeting aggressive deadlines.
    • Outstanding communication and interpersonal skills to work effectively with team members, leadership, and business partners.
    • Execution focused with the ability to distill business needs into a clear execution plan.
    • Ability to think strategically, collaborating with business owners, technology, and the CPO to build a strategic digital roadmap that meets business needs.
    • Experience in digital experience development, with significant knowledge of user experience and design thinking principles.
    • Challenger mindset with the passion to challenge status quo to find new solutions and drive out of the box ideas - loves and embraces change
    • Travel required (less than 20%)
    • Bachelor's degree or equivalent experience required
    • This role is open to being virtual or within one of our Prudential locations#LI-RRJNote: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $156,100.00 to $211,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.The Prudential Insurance Company of America, Newark, NJ and its affiliates.Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.PEOPLE WITH DISABILITIES:If you need an accommodation to complete the application process, which may include an assessment, please email .Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

Keywords: Prudential Financial, Inc., Jersey City , Director of Journey Analyst, Executive , Jersey City, New Jersey

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