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Member Experience Manager

Company: Industrious
Location: Jersey City
Posted on: January 26, 2023

Job Description:

About the Role:
Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You're the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don't know, you're comfortable asking. Your drive makes you excited to connect with the broader business community. You're proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people's needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.
We are Industrious.
Extraordinary is no ordinary achievement. We'll only make this dream happen with a team of considerate collaborators who don't think inside the box. In fact, we don't even see one. Come join our team.
In a year you'll know you're successful if:


  • You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
  • You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
  • You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space

    You're a great fit for this role if:

    • No member request is too big or too small for you to handle
    • You're energized by people and work well in a team
    • Your attention to detail is something people comment on
    • You're resilient. You know growth only comes from embracing challenging and unpredictable days
    • You're willing to get your hands dirty one minute and think big picture the next

      The annual base compensation range for this role is between $65,000 and $75,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.
      You will also be eligible for up $9,000 in performance-related bonus pay.
      Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.
      If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Keywords: Industrious, Jersey City , Member Experience Manager, Executive , Jersey City, New Jersey

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