Program Manager

Company: Church World Service Inc.
Location: Jersey City
Posted on: March 12, 2023

Job Description:

Position Title: Program Manager for English Language Training, Housing, and Services to Older Refugees Reports To: Associate DirectorDivision: NortheastRegionalJob Location: Jersey City, NJSalary Range:$68,000 - $74,000Salary Grade:8FLSA & Union Status: Exempt/Non-Bargaining Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. This position will oversee the provision of case management services to eligible clients in need of orientation to the American healthcare system, older refugees, and those in need of locating housing within the service area. This position will ensure that data is accurate, reports are submitted on time, and services are provided to the highest possible standard. The Program Manager will supervise a team of case workers and case aides who will provide ongoing assessment, referrals, and case management services to eligible clients. Essential Duties: \* Responsible for supervising senior case managers, case managers, and case aides working with CWS JerseyCity's English Language Training, Housing, and Services to Older Refugees \* Report to Associate Director on program outcomes, outputs, and ongoing programmatic needs. \* Have thorough knowledge of case management program requirements. \* Oversee the selection, onboarding, and training of new staff members under programs in portfolio. \* Provide technical oversight and support for establishment and maintenance of routine monitoring systems, presentation of findings and building related staff competencies. \* Ensure the collection of accurate client outcome data. \* Communicate the impact of proper data collection to CWS-Jersey City team. \* Ensure all personal identifiable information is held to the highest confidentiality standard. \* Ensure staff participate in trainings regarding new data collection systems. \* Ensure efficient systems in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required. \* Coordinate with donors and grant funders to ensure timely and accurate program reports. \* Support local finance staff with data quality and reporting when requested. \* Provide trend analysis to funders to predict housing assistance needs. \* Prepare program staff for monitoring visits. \* Participate in regular meetings with funders, including the New Jersey Office for Refugees (NJOR) and CWS headquarters. \* Support quarterly consultation process with Associate Directors. \* Attend coordination meetings with other resettlement sites implementing similar programming. \* Report systemic issues to relevant state agencies. Qualifications: Education: Bachelor's degree or foreign equivalent preferred. Experience: \* 3-5 years previous work experience with refugees or immigrant communities required. \* Previous work experience with, or deep knowledge of the rental and affordable housing markets in Hudson, Bergen and Passaic preferred. \* A demonstrated knowledge of public health insurance programs. \* Demonstrated ability to work independently with a high level of comfort and skill interacting with partner organizations and coordinating people and resources. \* Ability to work in a multicultural environment required. Other Skills: \* Superior public speaking skills and strength in written communication. \* Proficiency in MS Office (PowerPoint, Excel, and Word) and internet applications required. \* Proficiency in English required. \* Fluency in at least one other language, in addition to proficiency in English, preferred. \* Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required. Special Requirements: \* This position is based in the Jersey City office and will require both in-office work and meetings across New Jersey and in New York City. Candidates must have access to reliable transportation to attend in-person meetings and events. \* Additional FBI and CA/N checks are required for this position. CWS' U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC). CWS offers a competitive benefits package that includes: \* 403 (b) Retirement Plan (Company paying 5%) \* Medical, Dental, and Vision Insurance To view the full job description, click here Company Information Name : Church World Service Inc. Description : Church World Service is a faith-based organization transforming communities around the globe through just and sustainable responses to hunger, poverty, displacement and disaster. The National Labor Exchange is a public-private partnership between DirectEmployers and the National Association of State Workforce Agencies.

Keywords: Church World Service Inc., Jersey City , Program Manager, Executive , Jersey City, New Jersey