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HP Service Manager(Tempe, AZ , JerseyCity NJ , SanDiego CA)

Company: Qualinity Services LLC
Location: Jersey City
Posted on: July 13, 2018

Job Description:

Job Description: - Hands-on role responsible for day-to-day operational support and continuous capability improvement of HP Service Manager - Understand the service management process requirements and translate them into functional requirements - Should be able to understand the functional requirements and map to the ITSM modules. - Prepare high & low level design of the technical requirements. - Work with process owners to design, develop, test and implement HPSM change requests - Customize HP Service Manager forms and workflows to meet business requirements - Evaluate and implement capabilities and options , implement best practices - Simplification and Standardization of Tools and Processes - On call support - Provide subject matter expertise and technical direction - User Access Administration for supported tools - Incident, problem and change management - Deployment, configuration and administration of HP Service Manager and integration with other bank systems - Maintenance of adequate operational documentation - Collaborate with ITSM process owners from IT and non-IT groups Skillset: 10+ years of proficient experience with the following: - Must have in-depth experience with HP Service Manager development, maintenance and support - Demonstrated expertise in all components of the HP Service Manager modules - Good written and verbal communication skills Must have good working knowledge of the following tools: - Good understanding of ITIL - Good functional understanding of all modules of HPSM - deployment, configuration and administration of the product - user access management - HP connect-IT for integration with external systems - Scripting - Perl, powershell, vb/java script - Development/customization experience with HPSM - forms, workflow , across service desk, incident, problem and change management modules - HPSM dashboarding, reporting - Backend SQL development - Ability to troubleshoot, resolve and support HP Service Manager problems - Integration of HPSM with HPSM, uCMDB is a plus - Configuration and maintenance of common web based applications such as Apache, Tomcat, IIS is preferred

Keywords: Qualinity Services LLC, Jersey City, HP Service Manager(Tempe, AZ , JerseyCity NJ , SanDiego CA), Executive, Jersey City, New Jersey

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