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Production Support, Group Manager -Senior Vice President

Company: Citibank
Location: Jersey City
Posted on: July 14, 2019

Job Description:

Production Support, Group Manager -Senior Vice President-******** Description BACKGROUND We are seeking an devops operations manager within Treasure & Trade Solutions (TTS) Technology. We are starting off our journey into microservices and containerization of a number of our existing applications. As an manager of the operations team you'll be hands on helping to lead the engineering operations efforts around containers as well as supporting and learning the existing applications. The operations will be from the start of the continuous delivery pipeline all the way into change and release for production to ensure production stability. The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key factor to the success of the team. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users. The successful candidate should be able to implement and follow strategic management direction, committed to work on weekends to manage the Change & Release implementations successfully. KEY RESPONSIBILITIES Functional Responsibilities Challenge the BAU methodology to modernize our processes within Citi balancing the business needs and ability to implement change quickly and safely Manage a workload of the global team for the legacy application as well as the drive the new operational engineering of the microservice platform. Ensure the architecture and containers are ready and fit for production within across the development and change management teams. Provide mentoring and cross training to staff around existing application along with the new platform being engineered being a hands on expert in the environment. Proactively monitor and provide tier-3 Production Support, resolving risks and issues and initiating corrective action plans as appropriate. Mange the Investigation and analyze complex client problems / situations reported by various global Electronic Banking teams, and to propose simple solutions identifying root cause analysis across the application lifecycle. Ensure appropriate capacity and performance monitoring and review processes are instituted and executed. To provide regular communication to management and stakeholders of production operations status for your applications, including risks, issues and mitigations. Able to analyze complex problems / situations and to propose simple solutions Communicate complex technical issues to business users in a language they understand Manage a workload which is subject to changing priorities and demands keeping compliance Effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels. ESSENTIAL SKILLS Application Support Experience Prior experience managing and hands on in enterprise application operations in containerization of existing applications in a high volume external facing application environment. Demonstrate accountability, independent initiatives and willingness to collaborate with teams across multiple locations and time-zone. Strong team player, flexible and able to manage time effectively. Ability to Manage Change and Release implementation, consult as a reviewer and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed. Experience in leading staff in a small team in a high availability / mission critical environment. Familiar with end to end automation in respect to change and release automation (CICD). Continually look for ways to automate existing tasks where it makes sense Experience working in an agile/scrum environment Qualifications Technical Skills - Excellent knowledge of HTTP, SSL, API's - Hands on experience scaling and managing cloud infrastructure (openshift a plus) - Excellent knowledge of automation/configuration management tools (Chef/Ansible..) - Unix : IT Support experience with AIX or Linux - Scripting : Expertise writing scripts such as Shell, batch, JIL or powershell scripts, writing SQL queries.. - Middleware : Supported Websphere, Java and IHS applications is a plus - Messaging : Supporting MQ and NDM. Tibco Support EMS/BW is plus - Monitoring Tools : AppDynamics, Geneos ITRS, ELK experience is an advantage - Deployment Tools : Have worked on enterpirse 1 click deployment tools in a continuoius delivery environment - Worked with Incident management and tracking tools. - Basic understanding of network topology, Firewalls and Load balancers. - Bachelor Degree or equivalent in related field with 3+ years. Personal SKILLS - Always want to help and solve hard problems - Be self motivated and driven - Strong problem solving and program execution skills while being process orientated - Ability to work in an Offshore/Onsite environment - Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority - Excellent communication and interpersonal skills with the ability to communicate well at all levels - Efficiently and effectively manages work, time, and resources. - Strong knowledge, understanding and application of project management principles and methodologies. - Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus. - Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues. - Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner. EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements.

Keywords: Citibank, Jersey City , Production Support, Group Manager -Senior Vice President, Executive , Jersey City, New Jersey

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