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Customer Solutions Onboarding Manager

Company: Verisk
Location: Jersey City
Posted on: July 15, 2019

Job Description:

Job DescriptionThe ISO Customer Strategy & Solutions group is looking to fill a role on its Customer Onboarding team. This role would be responsible for developing and executing on strategic Customer Onboarding processes and metrics. This role will be responsible for helping new clients bring ISO Core Services to their organization and align those services to the customers strategic goals. They own the Onboarding program along with its metrics for success. They will use their subject expertise and project management skills to guide clients through the Onboarding program and drive initial adoption. This includes hosting kickoff calls to discuss and help clients plan their implementation, hosting online training sessions, and ensuring the client is on track with their onboarding timeline.This role is ideal for an individual who has the ability to work as part of cross-functional teams, grasp overall strategy while executing specific tasks within a process and can manage the success of multiple customers simultaneously.Responsibilities Include Build a foundation of success by helping customers align ISO Core Services to their organizational goals. Defining, tracking and achieving key performance indicators for the onboarding program Owning the implementation process for assigned accounts which include: successful onboarding, training and driving adoption Operating as the primary point of contact during customers onboarding phase Identifying and tracking key performance indicators for customer progress and driving activities to ensure adoption Setting expectations with customers on deliverables related to their onboarding to ensure optimal time to value recognition Hosting virtual training sessions for new customer as needed Actively and effectively communicating with Account Executives, Customer Service, and Business Leadership Assisting with high severity requests or issue escalations as needed Participating in cross-functional groups to establish enhancements to communications, tools, and process Reviewing client feedback to continuously improve the onboarding processQualifications Strong business background including project management, account management, problem-solving, business planning, and analytical skills Property/Casualty insurance operations experience preferred Excellent interpersonal, communication (both written and verbal), and presentation skills Experience in delivering client-focused solutions based on customer needs Strong experience in developing and tracking KPI Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization Proven ability to manage multiple projects at a time while paying strict attention to detail Prior experience in customer onboarding, training, implementation, project management, or other relevant experience preferred BA/BS degree or equivalentAdditional InformationVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Keywords: Verisk, Jersey City , Customer Solutions Onboarding Manager, Executive , Jersey City, New Jersey

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