Asset Protection Captain, Full Time: Newport Centre

Company: Macy's
Location: Jersey City
Posted on: January 13, 2021

Job Description:

*Overview: * The Asset Protection Lead---s primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property.-- Train and support Asset Protection / Loss Prevention staff on apprehension.-- Support store---s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable.-- -- Macy---s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy---s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. *Essential Functions: * * Train, develop and support Asset Protection / Loss Prevention staff on detecting and preventing theft of company property. * Help design, implement, and execute store shortage program. * Help drive colleague and executive shortage awareness. * Develop, implement, and communicate programs to prevent theft amongst customers and employees. * Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems. * Respond to customer and colleague incidents to facilitate first aid and minimize company liability. * Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company. * Investigate criminal violations against the person or property of any customer or colleague that is committed on company premises. * Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Store Leader/AP/LP Manager. * Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence. * Successfully complete all security training requirements and maintain personal certifications as required by law. * Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection. * Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases. * Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned. * Works on special assignments, investigations, and surveillance as directed by Store Leadership/ AP/LP Manager. * Responds to alarm conditions at assigned store. * Perform other duties as needed. * Follows shortage programs and procedures. * Perform these functions in an efficient manner independently or as directed by the Supervisor/Store Manager. * Regular, dependable attendance and punctuality. *Qualifications:* Education/Experience: * High School Diploma or equivalent.-- Some college is desirable.-- * Two to three years asset protection experience or training. * Minimum one year of leadership experience. * Completion of Store Agent Training program required upon assignment to position. * Additional Store Agent Training is required for this level. Communication Skills: * Excellent written and verbal communication skills.-- * Key interface and works directly with internal and external business partners including - Store Manager, Senior Executives and AP Leader. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division.-- * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves regular walking, standing, hearing, and talking.-- * Extended periods of sitting are also involved.-- * Some kneeling, stooping, crouching, or crawling may be involved.-- * Involves moving and/or lifting at least 30 lbs.-- * Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.-- * Ability to use restraints in an apprehension.-- * Ability to sustain long periods of time enclosed in surveillance areas. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Must be able to operate cameras and other surveillance equipment.-- * Ability to think and act clearly in possible stressful and hostile situations. * Ability to collaborate and function as a member of a team.-- * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.-- * Scheduling is created based on the needs of the business, including recent and possibly changing theft trends.-- This job overview is not all inclusive.-- In addition, Macy---s, Inc. reserves the right to amend this job overview at any time.-- Macy---s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.-- Macy---s, Inc. --- including Macy---s and Bloomingdale---s --- will consider for employment qualified applicants with criminal convictions in a manner consistent with--[SFPC Art. 49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf)--and--[LA MC ch.XVIII Art. 9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf). ----

Requirements:

Macy's

Keywords: Macy's, Jersey City , Asset Protection Captain, Full Time: Newport Centre, Hospitality & Tourism , Jersey City, New Jersey