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Customer Service Specialist

Company: Dream Walker Inc
Location: Jersey City
Posted on: May 10, 2022

Job Description:

Job DescriptionWe are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with us customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how our works.Responsibilities

  • Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
  • Provide internal feedback on how us can better serve our clients in the product road map for continuous improvement.
  • Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
  • Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.Show composure, resilience, and flexibility in our fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs. Requirements
    • Bachelor's or Associate degree preferred.
    • Prior customer service/sales experience required.
    • Self-motivated, always curious, and consistently eager to learn.
    • Proven problem-solving skills.
    • Excellent written and verbal communication skills.Job Types: Full-time, Part-timePay: $23.00 - $28.00 per hourSchedule:
      • Day shift
      • Monday to Friday
      • Self-determined scheduleEducation:
        • High school or equivalent (Preferred)

Keywords: Dream Walker Inc, Jersey City , Customer Service Specialist, Hospitality & Tourism , Jersey City, New Jersey

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