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Retail Supervisor

Company: Merlin Entertainments
Location: Jersey City
Posted on: January 27, 2023

Job Description:

Retail Supervisor

1 American Dream Way, Suite A (Upper Level), East Rutherford
New Jersey, New Jersey, 07073
United States

Build yourself a more exciting future at LEGOLAND Discovery Center and SEA Life Aquarium New Jersey as our Retail Supervisor!

About The Role

The Retail Supervisor is responsible for leading the retail teams as a part of the day to day operations of the department. In this role, you will manage a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets and lead and develop your team. Compensation for this opportunity is $22.50 per hour.

Responsibilities

  • Support the Retail Manager in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, with a strong focus on maximizing Per Cap spends and Average Transaction Values.
  • Lead the Retail Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.
  • Support the delivery initial and ongoing training of Retail Team as required for safe, efficient, and effective operation of assigned commercial areas.
  • Support the Retail Manager with Merchandising and Inventory Control programs for the attraction. Brand Specific Responsibilities

    • The LDC Retail Supervisor is our "trainee expert" in LEGO toys of all varieties and demonstrates a genuine passion for the fun & educational aspects of building with LEGO.
    • Always up to date with all new product ranges and launches, the Retail Supervisor supports the Retail Manager with their expansive knowledge of LEGO play materials,
    • Deputizes for the Retail Manager in working with the Commercial Director to ensure LEGO orders are placed on time and to budget to ensure we always have the highest demand items in stock
    • Supports the staff training on LEGO products, so all staff is knowledgeable and able to upsell at every opportunity. Benefits of Merlin Entertainments

      • Excellent health care options (medical, dental, and vision that encourage preventative care).
      • Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
      • Merlin Magic Pass for friends and family to enjoy the parks & attractions
      • Recognition Programs and Rewards
      • 401(k) program with company match
      • Tuition reimbursement programs
      • Numerous learning and advancement opportunities **Compensation rates dependent upon skillsets and experience related to the opportunity

        Everyone Matters at Merlin

        At Merlin Entertainments, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to build a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we strive to be the most inclusive and flexible employer in our industry.

        About You

        Customer service experience is preferred, and experience working with children and families is desirable. This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team. Excellent communication skills are required. Must be able to work in a fast paced, multi-task environment. High School Diploma or GED required; college degree preferred.

        We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability , please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.

Keywords: Merlin Entertainments, Jersey City , Retail Supervisor, Hospitality & Tourism , Jersey City, New Jersey

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