JerseyCityRecruiter
the smart solution for Jersey City jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Lakewood
Posted on: November 20, 2018

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLLILIYA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Jersey City , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Lakewood, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Manufacturing Supervisor, 1st shift in Allentown, PA at Behr Process Corporation
Description: br br Job Description br br Job DescriptionManufacturing Supervisor, 1st shift br br Filling Department br br 6 am to 2:30 pm, M-F br br Allentown, PA br br Behr/Kilz is a dynamic (more...)
Company: BEHR
Location: Allentown
Posted on: 12/10/2018

Temporary Retail Shopper - Scranton
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Scranton
Posted on: 12/10/2018

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Jersey City
Posted on: 12/10/2018


Food & Beverage Supervisor - The Ritz-Carlton, Philadelphia (180033K7)
Description: Food Beverage Supervisor At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International
Location: Trenton
Posted on: 12/10/2018

Retail Store Manager In Training
Description: Retail Store Manager In Training Retail Store Manager in Training What we do matter at Men's Wearhouse, a division of Tailored Brands. We are hiring retail sales managers that have a passion for helping (more...)
Company: The Men's Wearhouse, Inc
Location: Cherry Hill
Posted on: 12/10/2018

Wanted! Professional Customer Service Personnel
Description: Our nation's premier provider of health care access in the US is looking for motivated self-starters to enjoy a career with our company. Our health care programs are primarily
Company: Health Inc.
Location: Newark
Posted on: 12/10/2018

Space Housekeeper - Philadelphia Marriott Downtown (18002MVF)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Philadelphia
Posted on: 12/10/2018

Housekeeping Aide - Courtyard Philadelphia South at The Navy Yard (18002M6H)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Philadelphia
Posted on: 12/10/2018

PT/FT Marketing/Customer Service -In home business
Description: Are you outgoing and have a background in marketing We could use your help Our growing eco-friendly, e-commerce manufacturing company is seeking outgoing
Company: Diamond Marketing
Location: Levittown
Posted on: 12/10/2018

Deli Customer Service
Description: Our mission is to provide incredible service and help our customers live healthier, better lives through
Company: Wegmans Food Markets
Location: North Wales
Posted on: 12/10/2018

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds