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Trading Infrastructure Application Support Specialist

Company: Lenmar Consulting
Location: Jersey City
Posted on: March 27, 2020

Job Description:

Job Summary Business Overview The candidate would work for the Client Production Services Technology (GM Client PB). The candidate will be required to work on various Client Support items, specifically for functional and client facing support. He or she must be a motivated self-starter, with exceptional organizational skills. Candidate should have a strong functional and technical background and be ambitious enough to proactively seek answers and go the extra mile. The candidate must possess strong verbal and written communication skills and be highly familiar with Life Cycle of a Trade. Responsibilities Act as a liaison among the clients, business, users, and Client Develop product expertise to explain both functional and business value of solution to users and clients Comfortable speaking with external clients, answer their queries and requests, provide timely updates Facilitate proper communication to the business users and clients Participate in incident management follow-ups and resolutions Inbox monitoring Work on a shift rotation using a follow-the-sun support model, handing off to Hong Kong Mumbai and receiving hand-offs from Paris Mumbai counterparts Rotational shifts between 630am ET to 700pm ET support coverage Available on-call for after-hours support on a rotational basis Write, update and maintain functional documentation Submit Incident ticket and request ticket as per procedure, record details, ensure proper Priority is recorded prior to closing Provide training to other members of the team Potential to travel between NJ and NY locations Qualifications Minimum of 10 years' experience in an IT related and Finance industry Excellent Communication skills Highly organized and able to multitask and take ownership on multiple items until resolution Strong functional knowledge on Life Cycle of a Trade Strong background using Microsoft products (Specifically Excel Outlook) Strong Project Management skills Knowledge with FTP, SFTP, FTPS, CFT file transfer setup including SSH and PGP keys Familiar with CyberArk tool and other IT security tools to connect to infrastructure servers a plus Background in Autosys Job Scheduling Familiar with ITIL foundation specifically to Change, Incident, and Problem managements utilizing ServiceNow Experience writing functional documentation Must be comfortable working on UNIX environments, Windows servers and databases (Oracle, Sybase, SQL Server) including execute SQL statements (updates and inserts) Must work well as part of a team I look forward to hearing from you! Best regards, Cindy Wing Lenmar Consulting, Inc. 100 Plaza Five, Suite 1440 Harborside Financial Center Jersey City, NJ 07311 T 201.946.1777 ext. 4010

Keywords: Lenmar Consulting, Jersey City , Trading Infrastructure Application Support Specialist, IT / Software / Systems , Jersey City, New Jersey

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