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Senior Technical Account Manager - New York

Company: LogiNext
Location: Jersey City
Posted on: April 3, 2021

Job Description:

Senior Technical Account Manager - New York Jersey City , New Jersey , United States - Account Management - Full-time LogiNext is looking for a dynamic and competent Sr. Technical Account Manager to cater to the success of its key client accounts. You will be a key liaison between clients, business development and technology teams. You will be responsible for onboarding new customers, driving the technology vision and guide customers on the ideal configuration and usage of the LogiNext product suite to bring value to our enterprise clients' operations. You will have the potential for remarkable growth and leadership opportunities as LogiNext scales and expands into new markets. You are a technically driven program manager who possesses excellent client management skills and maintains overall responsibility for the successful implementation of LogiNext SaaS products. You have experience deploying large scale technology products for enterprise grade organizations. The work at LogiNext is very fast paced, agile, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. Responsibilities

  • Play an integral role in understanding client operations and use cases and have the responsibility for the effective on-boarding of new clients
  • Operate as the lead program manager and key contact for any and all matters specific to your clients
  • Develop a trusted advisory relationship with senior stakeholders and executive sponsors within your client portfolio
  • Serve as a voice of the product with customers and demonstrate new capabilities to clients to grow our footprint and product usage, to drive account retention and growth
  • Be a voice of customer internally to analyze industry needs and provide valuable inputs to fine-tune platform capabilities and enhance our platform roadmap
  • Proactively assess, clarify, and validate customer needs on an ongoing basis and document requirements and drive SOW completion
  • Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives --Requirements
    • Bachelor's degree or higher in--technology--or related field from top-tier engineering school
    • 7+ years of experience in technical account management in a SaaS company or similar large scale technology implementations
    • Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude
    • Advanced skillset for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management
    • Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
    • Consultative technology implementations background or experience as program/ project manager
    • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
    • Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure

Keywords: LogiNext, Jersey City , Senior Technical Account Manager - New York, IT / Software / Systems , Jersey City, New Jersey

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