Technical Service Analyst

Company: Johnson Matthey
Location: Jersey City
Posted on: January 13, 2022

Job Description:

Johnson Matthey ('JM') is a global leader in science that enables a cleaner and healthier world. With over 200 years of sustained commitment to innovation and technological breakthroughs, we improve the function, performance and safety of our customers' products. Our science has a global impact in areas such as low emission transport, pharmaceuticals, chemical processing and making the most efficient use of the planet's natural resources. Today more than 14,000 Johnson Matthey professionals collaborate with our network of customers and partners to make a real difference to the world around us.
We are currently looking for a Technical Support Analyst to join our North American Corporate business unit. The office is conveniently located in West Deptford, NJ. Occasional travel to the surrounding Johnson Matthey offices throughout the Delaware Valley will be required.This position will provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global policies.
Key Responsibilities

• Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (inc wifi) and other computer and telecommunications equipment.
• Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.
• Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new workplace setups.
• Carry out basic systems operations duties requiring local hands and eyes support, including back-up tape management, supervised server restarts, LAN patching, and cabinet management.
• Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services.
• Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.
  Are you the ideal candidate?
  • Must have experience with Windows 7, MS Exchange, Office 365, Mobile Technology, Printer Technology, DNS, DHCP, Switches and routers
  • Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC's operation systems, databases and applications used in the JM environment.
  • Experience of technical implementations with good understanding of Microsoft and networking technologies.
  • Applicable IT qualifications/education desired.#JMUS#LI-LK1

Keywords: Johnson Matthey, Jersey City , Technical Service Analyst, IT / Software / Systems , Jersey City, New Jersey