JerseyCityRecruiter Since 2001
the smart solution for Jersey City jobs

IT Production Support- Core Technology Infrastructure

Company: Default Company for Ireland
Location: Jersey City
Posted on: May 16, 2022

Job Description:

Job Description:Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.Core Technology Infrastructure Organization:Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the worldIs committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfullyWants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goalsProvides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experienceIs committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needsBelieves in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vitalOverview:The MAPS Analyst is a dynamic problem solver working in a high-pressure trading environment that demands strong global partnerships, well developed technical and financial expertise, and a strict adherence to process guidelines. Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, & vendor engagements. Gatekeeper and governor for all production change related activities/releases as well as team processes and procedures. Participates with management discussions in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Responsible for team triaging, vendor engagements, and troubleshooting. Provides the client areas with technology products and service alternatives that improve the production services environment.Required Skills:3+ years of Production Support experienceStrong knowledge in ITIL (Certification is a differential)Scripting languages: Python, Unix Shell , power shellOperating systems: Solaris, Linux, WindowsSQL (Intermediate level: multi-table joins, grouping results, etc)Grid computing and batch managementWell-rounded understanding of infrastructure disciplines (network, server, storage, messaging)Desired Skills:5-7 years of relevant experience; financial industry experience preferredShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Default Company for Ireland, Jersey City , IT Production Support- Core Technology Infrastructure, IT / Software / Systems , Jersey City, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds