Technical Product Manager - Global Capture
Company: JPMorganChase
Location: Jersey City
Posted on: April 1, 2026
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Job Description:
Description At JPMC, Product Managers are the CEO’s of the
product and are responsible for the end to end success of product
and the team. The goal of the team is to deliver an industry
leading voice recording service for the business. Focused on
ensuring the completeness of record for both the regulatory and
business best practice recorded populations. The team is
undertaking a large body of work concerned with uplifting the voice
recording applications themselves to be on the latest versions
available, positioning for private and/or public cloud deployments,
development of an industry leading control framework for the
management and provision of the recorded user population and the
operational integrity of the data generated. We see an exciting
opportunity to be part of a team which leverages the latest agile
and software development practices for delivery of the future state
architecture. As a Vice President - Technical Product Manager with
the Global Capture Product team within the Enterprise Communication
Platforms organization, you will be responsible for setting the
long-term strategy for the product, organizing the teams for
optimal delivery, managing the P&L and driving engagement with
our customers and stakeholders. The global feature teams are based
out of New Jersey, Bengaluru, Hyderabad, London, Columbus and
Plano, and are agile and multi-functional, working collaboratively
to deliver excellent outcomes for our customers and stakeholders.
Job Responsibilities: 5 years defining and communicating product
vision and strategy in line with the customers’ long-term business
goals for compliant voice capture, governance, retention,
discovery, and analytics while delivering complex, multi-quarter
programs end to end by orchestrating cross-region feature teams
across Engineering, SRE, and Controls; aligns milestones,
dependencies, and risk controls to meet committed SLOs/SLAs and
business outcomes Identifies market need, interfaces with line of
business technology customers as needed to define the scope and
position of the product, and defines and manages the product’s
business metrics, including cost, feature and functionality, risk
posture, reliability, and customer-facing SLOs/SLAs Creates and
maintains the product definition, multi-year roadmap, and
customer-facing SLOs/SLAs for capture success, ingestion latency,
indexing throughput, retention, discovery time, and MTTR;
prioritizes the product backlog and maintains a clear vision for
the product Drives API-first product capabilities for ingestion,
entitlements, eDiscovery, supervision, reporting, and admin;
establishes standards for versioning, documentation, auth, quotas,
and observability Partners with architecture, engineering, risk,
and operations to design capture pipelines, entitlement and
population management, recording assurance and reconciliation,
immutability and encryption controls, journaling, legal hold, and
defensible deletion Manages the senior stakeholder community and
customer advisory boards; leads by example while exhibiting robust
risk measures and advocating for adherence throughout the
development lifecycle Owns the P&L of the product, establishes
unit economics, and drives our cloud strategy for information
archive platforms across on-prem and public cloud (AWS/Azure/GCP)
while tracking and evaluating vendor roadmaps; leads
make/buy/partner decisions and integrations across recording,
archiving, governance providers Qualifications, Skills and
Capabilities: Cloud experience delivering enterprise-grade
platforms on AWS, Azure, or GCP, including secure storage,
encryption and key management, multi-region DR, resiliency, cost
optimization, and observability API product ownership: defines
strategy, roadmap, and governance for developer-facing APIs and
webhooks; sets versioning and deprecation policies; drives
adoption, SLAs, and developer experience; partners with engineering
on auth standards, rate limits/quotas, and telemetry Experience
providing roadmaps, product overviews, reports, backlog, and
documentation for enterprise technology solutions; clear definition
and reporting of SLOs/SLAs and outcome-driven KPIs Understanding of
the end-to-end software development process, including product
strategy development, customer engagement, architecture design,
engineering, implementation, and operations Understanding of
software development methodologies and practices (SDLC, Agile,
Scrum), with experience writing technical stories in Jira and
documentation in Confluence using industry-standard notation Good
written and verbal communication skills with the ability to
articulate concepts to senior management and customers; proven
ability to build strong, cohesive partnerships with key
stakeholders Preferred Qualifications, Skills and Capabilities:
Familiarity with regulatory and compliance requirements impacting
communications retention and supervision in financial services
(e.g., SEC 17a-4, FINRA, MiFID II, FCA), and how these translate
into product and control objectives Product management and
engineering experience with emphasis on delivering digital
communications governance and archiving systems to end users and
control functions within an enterprise environment Hands-on
experience with any archiving and governance platforms such as:
NICE, Verint, Dubber, CallCabinet, ASC, Numonix, AudioCodes,
Smarsh, Global Relay, Proofpoint, Mimecast, Microsoft Purview,
Veritas, Theta Lake; understanding of journaling, retention
schedules, supervision, eDiscovery, legal hold Applied experience
of digital communications governance and archiving systems,
including recording assurance (record completeness), entitlement
and recorded user population management, provisioning, and
large-scale operations
Keywords: JPMorganChase, Jersey City , Technical Product Manager - Global Capture, IT / Software / Systems , Jersey City, New Jersey
