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Service Now Technical Lead

Company: The Judge Group, Inc.
Location: Jersey City
Posted on: February 15, 2019

Job Description:

As assigned, either perform or serve as backup resource to perform the following duties: * Manage third party support personnel to upgrade ServiceNow twice a year. * Install/upgrade/manage ServiceNow modules as needed. * Provide ServiceNow consultation expertise for all departments, particularly when new systems or major changes to existing systems or processes are contemplated. * Install/upgrade/manage all four ServiceNow instances at the Bank. * Install/upgrade/manage APIs for the various systems that interact with ServiceNow. * Investigate, respond to, and follow through on possible and actual ServiceNow issues * Perform reviews of existing ServiceNow workflows to ensure that they are effective and efficient. * Work with IT and the business to create ServiceNow automation workflows. * Review exiting Playbooks to ensure that they are effective and efficient. * Work with IT to create Playbooks. * Provide user training in the use of ServiceNow. * Attend ServiceNow conferences and stay abreast of the latest developments of ServiceNow. * Be the ServiceNow champion at the Bank.Other Duties: Perform ServiceNow tasks and other projects as requested by Manager, Security Operations.Key Relationships: Internal- Primary contact with IT Divisions and business departments using ServiceNow.External- Contact with ServiceNow directly and ServiceNow third party support personnel.

ID: 602981 Type: Temp to Hire Salary: 110000 - provided by Dice Manager, Security

Keywords: The Judge Group, Inc., Jersey City , Service Now Technical Lead, IT / Software / Systems , Jersey City, New Jersey

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