JerseyCityRecruiter Since 2001
the smart solution for Jersey City jobs

Help Desk Analyst

Company: Volt Services Group
Location: Jersey City
Posted on: September 15, 2019

Job Description:

Volt Workforce Solutions is looking for a Help Desk Analyst for our client, a leading managed service provider. After reading the job info below, if interested, email an updated resume (in Word format).After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.Location: JERSEY CITY, NJ Job Title: LEVEL I HELP DESK ANALYST - KNOWLEDGE AND SKILLS

  • Possesses 3+ years of experience in help desk and first line application support experience, preferably in a trading environment
  • Possesses a university degree/college diploma in applied technologies or equivalent business experience
  • Experience working in a financial environment
  • Demonstrates good knowledge of desktop hardware and software and related technologies (e.g. MS Windows, Citrix, blade PC technology and desktop virtualization)Skills:
    • Possesses excellent communication and interpersonal skills.
    • Mobile Support/MaaS360
    • Remote Access Support (RSA)
    • ServiceNow Ticketing System
    • Displays good problem solving and analytical skills.
    • Illustrates good customer service skills and high attention to problem description, detail and impact
    • Excellent organizational & multitasking skills
    • Demonstrates good teamwork skills and able to work independently
    • Is self-motivated, goal-oriented, customer-service oriented and able to manage change
    • Is comfortable with shift rotationACCOUNTABILITY:
      • Is part of the Capital Markets (CM) and Enterprise Risk Portfolio Management (ERPM) team responsible for providing onsite help desk and first line technical support for front and back office, and related user groups for all technologies, including network/Internet connectivity, application and infrastructure issues
      • Monitors performance and availability of hardware, systems, applications and links to ensure system and application service level availability objectives are met or exceeded for our partners
      • Reports incident conditions immediately to senior/lead staff to expedite restoration of service or to eliminate the potential for a service disruption situation
      • Completes incident record information and shift log documentation to document the incident for tracking purposes and logs details for shift turnover communications and follow-up activities
      • Provides cost effective first-level IT support by applying known solutions to problems or performing basic research
      • Escalate issues to second level support when the solution is unknown or cannot be found within 20 minutes
      • Resolves 80% of incidents at first point of contactVolt Workforce Solutions is an Equal Employment Opportunity Employer - provided by Dice

Keywords: Volt Services Group, Jersey City , Help Desk Analyst, IT / Software / Systems , Jersey City, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior DRUPL Consultant
Description: Description: In-Person Interviews Preferred All work will be performed on-site - No Exceptions 4-year college degree or equivalent technical study Summary: Client is seeking an experienced senior Drupal (more...)
Company: Galaxy i Technologies, Inc
Location: Trenton
Posted on: 09/22/2019

25L Cable Systems Installer/Maintainer
Description: Being able to communicate across the battlefield and around the world is crucial to mission success. As a Cable Systems Installer/Maintainer, you will install the lines and equipment that allow units (more...)
Company: Army National Guard
Location: Trenton
Posted on: 09/22/2019

Full Stack Java Developer
Description: A multinational financial firm is seeking a Full Stack Java Developer to join their team in Jersey City, NJ. Qualifications ul li Must have at least a Bachelor s degree
Company: Open Systems Technologies
Location: Jersey City
Posted on: 09/22/2019


GUIDEWIRE POLICYCENTER DEVELOPER
Description: Hi all, Hope you are doing good, Please go through the below retirements and let me know if you are interested
Company: Infinity Tech Group Inc
Location: Jersey City
Posted on: 09/22/2019

Database Administrator - Oracle EBS Applications
Description: Role: Database Administrator - Oracle EBS Applications Location: Camden, NJ Job type: FTE/Permanent Summary:Designs, implements, maintains and repairs of the organization's database s and Oracle E-Business (more...)
Company: E-Business International, Inc.
Location: Camden
Posted on: 09/22/2019

Senior Oracle PL/SQL Developer in Trenton, NJ
Description: This is for an Oracle PL/SQL developer to program new Oracle procedure for business processes and connectivity to various
Company: Super Technology Solutions, Inc.
Location: Trenton
Posted on: 09/22/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Camden
Posted on: 09/22/2019

Requirement of Lead Java Developer, Jersey NJ Contract
Description: Lead Java Developer Jersey
Company: Reqroute
Location: Jersey City
Posted on: 09/22/2019

Workday Functional Tester
Description: Omnipoint Staffing is currently seeking multiple Functional Testers for a Workday implementation with our SI Customer at their
Company: OmniPoint Staffing
Location: New Brunswick
Posted on: 09/22/2019

java developer
Description: Hello, Hope you are doing good, immediate interview slots available Job Description Reviews, analyzes and modifies programming systems
Company: Consultina
Location: Trenton
Posted on: 09/22/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds