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(Senior) Representative, Client Experience

Company: eFinancial Careers
Location: Jersey City
Posted on: February 16, 2020

Job Description:

Job Description: In this role, you will dedicate yourself to servicing our clients and making a difference in their lives. Every day, you will work well with internal and external business partners, providing subject-matter expertise pertaining to Certificate Processing. The Expertise We're Looking For Customer service-focused individual with outstanding written and verbal communication skills; ability to communicate complex information to clients in a simple manner College Degree Strong relationship-building skills; ability to build rapport and create a personalized experience for our clients The Purpose of Your Role As a critical member of the Client Experience organization, you will provide extraordinary service to our clients by taking 50+ inbound calls daily that deal with a range of service issues around equity and fixed income trading. This team works closely with our internal business partners across the Fidelity enterprise as well as external partners. The goal for this role is to provide the highest level of service while assisting our clients with complex Certificate Processing problems and inquiries. The Skills You Bring Provide outstanding phone service to our clients in a fast-paced, time-sensitive environment Analytical skills that will be used to tackle complex problems for our clients Positive relationship building skills with a focus on our clients and internal business partners Initiative to seek new problems, improve processes and learn new functions Flexibility, adaptability, and a desire to work in a strong team-based environment The Value You Deliver Increased customer satisfaction and dedication through high-touch, above and beyond service Deep subject-matter expertise that will improve the client's experience and make it easier for them to do business with Fidelity Strengthening Fidelity's overall corporate brand by providing outstanding client service Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Certifications: Category: Brokerage Operations

Keywords: eFinancial Careers, Jersey City , (Senior) Representative, Client Experience, Other , Jersey City, New Jersey

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